Systems analyst Work, Jobs in Darton, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Data Analyst
The Progeny Group Limited —Leeds
- £43,000 a year
- Full-time
- Remote
- Microsoft Excel
- SQL
- APIs
- Employee assistance programme
- Referral programme
Quick apply
Clinical Systems Analyst
Mednotic Health Technologies Ltd —Leeds
- £2,900 - £3,300 a month
- Full-time
- Analysis skills
- IT
- In-person
Quick apply
10h
Data Analyst
All Response Media —Leeds
- Monday to Friday
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
- Sick pay
Quick apply
8d
Business Analyst
TPP —Leeds
- £60,000 a year
- Spanish
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
6d
Market Analyst
Beta Technology Limited —Sheffield
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
14d
Data Engineer and Service Improvement Analyst
Local Care Direct —Leeds
- £45,000 - £54,900 a year
- Monday to Friday
- Azure
- Data analysis skills
- Maintenance
- Annual leave
- Employee assistance programme
7d
Graduate Commercial Analyst
Vulcan Seals —Sheffield
- £26,702 - £28,500 a year
- Full-time
- Microsoft Office
- Analysis skills
- Business
- Health & wellbeing programme
- Employee assistance programme
Quick apply
9d
Systems Development Analyst
Ameresco —Leeds
- Full-time
- Computer Science
- SQL
- JavaScript
Master Data Analyst
ghd hair —Leeds
- Full-time
- Microsoft Excel
- SQL
- Data entry
- Work from home
Quick apply
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
5d
Data Analyst Apprentice
QA Apprenticeships —Sheffield
- £22,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Communication skills
HR Data and Reporting Analyst
The Progeny Group Limited —Leeds
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
Quick apply
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
7d
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Software development
- IT
- Employee assistance programme
- Employee discount
Quick apply
Software Engineer (Web Portal Developer) - SC Cleared
CGI —Sheffield
- Full-time
- Software development
- Agile
- Communication skills
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

systems analyst jobs in darton, syk

Service Desk Analyst - Tier I

Data Analyst

Clinical Systems Analyst

Data Analyst

Business Analyst

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Commercial Data Analyst

Junior Application Support Analyst

Service Desk Analyst

Market Analyst

Data Engineer and Service Improvement Analyst

Graduate Commercial Analyst

Systems Development Analyst

Master Data Analyst

Application Support Analyst

Data Analyst Apprentice

HR Data and Reporting Analyst

Desktop Support Analyst

Business Analyst

Software Engineer (Web Portal Developer) - SC Cleared

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