2nd line support engineer Work, Jobs in darwen, lan (with Salaries)

2nd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Communication skills
Quick apply
10d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
4d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
1d
Regional Field Engineer
OCU Group —Preston
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply
Field Engineer
OCU Group —Stockport
- Full-time
- Customer service
- Communication skills
Quick apply
Regional IT Field Engineer
OCU Group —Stockport
- Full-time
- Microsoft Access
- Management
- Customer service
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

3rd Line Support Engineer
MCS Group —Ormskirk
Stay active with discounted access to local gyms. As a Lead IT Engineer, *you will serve as the final escalation point for technical issues* across our client…
From £45,000 a year
Quick apply
MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
You will split your time between driving infrastructure project work and resolving escalated 2nd/3rd line technical issues. Pay: £33,000.00-£40,000.00 per year.
£33,000 - £40,000 a year
Quick apply
4d

I want to receive the latest job alerts for 2nd line support engineer in darwen, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line Infrastructure Engineer

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
10 days ago

Qualifications

ConnectWise
ITIL Certification
Disaster recovery
ITIL
VMWare
Problem management
Root cause analysis
Communication skills

Full job description

Sitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA’s Service Desk team, actively engaging with customers and taking ownership of technical issues.

This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.

Day to day responsibilities:

Manage incidents from customers and LIMA’s hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately.
Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s.
Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset
Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties.
Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments.
Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process.
Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota.

Experience and Skills:

Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E-Series storage; VMware and Hyper-V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix.
A demonstrably good troubleshooting methodology
A good communicator at a technical and non-technical level in written and oral forms
An understanding of Risk/Impact of changes made to customer environments
Experience managing your own time and responsibilities whilst keeping to strict customer SLA’s
Good time recording and record keeping, maintaining customer information
Experience in working alongside service departments within the standard ITIL framework

Desirables :

Certifications in the aforementioned technologies
Certified to ITIL Foundation or higher
Experience delivering backup and disaster recovery planning, testing and improvements
Experience in completing Root Cause Analysis documents, post-incident

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

2nd line support engineer jobs in darwen, lan

2nd Line Infrastructure Engineer

3rd Line Support Engineer

1st line Service Desk Analyst

IT Support Engineer

Regional Field Engineer

Field Engineer

Regional IT Field Engineer

More jobs to discover

I want to receive the latest job alerts for 2nd line support engineer in darwen, lan

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected