Helpdesk & Switchboard Operator
Contract: Healthcare
Location: Macclesfield, SK10 3BL
Hours of work: 30
Working Pattern: Monday - Sunday | Rotating shifts: 15:00-23:00 / 23:00-07:00
Contract Type: Fixed Term Contract - 12 months
Hourly Rate: £12.71
Are you looking for a rewarding role within an essential service?
We are seeking a full-time Switchboard Operator to join our team at Macclesfield District General Hospital.
As a key member of the team, you will play an important role in ensuring callers are connected quickly and efficiently to the appropriate departments and services.
Working in a busy switchboard environment, you will handle a high volume of calls and support both internal and external enquiries, including emergency calls.
Your contribution will help ensure critical communication services continue to run smoothly and effectively across the hospital.
The Role
- Answer internal and external calls in line with agreed KPI and SLA targets
- Provide efficient, courteous, and professional support to all callers
- Operate the hospital’s internal bleep system
- Maintain and update the database of hospital personnel, departments, and contact information
- Carry out administrative and clerical duties as required to support the efficient operation of the department
- Be available to work public and bank holidays where shifts fall on these days, as the department operates 24 hours a day, 365 days a year
About You
- Strong communication and administrative skills
- Reliable, organised, and able to work effectively as part of a team
- Able to remain calm and perform well under pressure in a fast-paced environment
- Previous experience in a similar role would be desirable but is not essential, as full training will be provided
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
