Customer support & client services managers Work, Jobs in Denny, Fal (with Salaries)

Team Leader
Concentrix —Falkirk
- £1,300 - £26,900 a year
- Full-time
- Supervising experience
- Mentoring
- Training & development
2d
Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Team Leader
Scottish Power —Glasgow
- £45,400 - £56,750 a year
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
6d
Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- CRM software
- Marketing
- English
- Free parking
Quick apply
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Training & development
- Banking
Senior Client Service Manager - Commercial Lines
Gallagher —Kinross
- £69,500 - £116,000 a year
- Bachelor's degree
- Team management
- Mentoring
Outbound Sales Manager
VKY Intelligent Automation —Glasgow
- Full-time
- CRM software
- Management
- Team management
- Annual leave
- Employee discount
Quick apply
6d
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
11d
Helpdesk Team Leader
OCS Group —Glasgow
- Monday to Friday
- Computer literacy
- Training & development
4d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Salesforce
- Research

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customer support & client services managers jobs near denny, fal

Team Leader

Concentrix -
Falkirk

Apply Now

Job details

Full-time
£1,300 - £26,900 a year
2 days ago

Qualifications

Mentoring junior staff
Performance management
Supervising experience
Mentoring
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Team Manager

Are you a people-focused leader who knows how to bring out the best in others? We’re looking for a Team Manager to lead, support, and develop a team in a fast-paced customer service environment.

This is a great opportunity for someone with management experience, but we’re also open to candidates who have worked as a Supervisor or have had temporary people management responsibility. You don’t need previous call centre experience — if you have a strong background in leading, coaching, and motivating people, we’d love to hear from you.

What you’ll be doing:

Leading and supporting your team

Manage day-to-day team performance

Oversee attendance, productivity, and quality.
Make sure policies and procedures are followed.
Keep the team focused on delivering great customer outcomes.

Coach and develop people

Provide regular feedback and weekly coaching.
Help team members improve performance and build confidence.
Create action plans where needed to support development.

Drive results

Monitor performance against KPIs and service expectations.
Communicate goals clearly and keep the team updated.
Handle escalated customer issues and support problem-solving.

Create a positive team culture

Run team meetings and share important updates.
Organise team activities and encourage open communication.
Act as a role model for company values and champion your people.

What we’re looking for:

Skills and experience

People management experience is essential

This could be in a formal management role.
We’ll also consider applicants with supervisory experience or those who have managed a team on a temporary basis.

Industry background is flexible

You do not need call centre experience.
What matters most is your ability to lead, coach, and support a team.

Key strengths

Strong communication skills, both written and verbal.
Ability to work well under pressure and see tasks through to completion.
Confident in prioritising, multi-tasking, and meeting deadlines.
Passion for mentoring and developing others.
Flexible approach to working hours.

Why join us?

Competitive package

£26,900 salary
Bonus opportunity of up to £1,300 monthly

Development opportunity

Ongoing support and manager development training.
A chance to build your leadership career in a supportive environment.
We value transferable leadership skills.
If you’ve led people successfully in another setting, we want to hear from you.

If you’re an enthusiastic leader who can motivate a team, improve performance, and create a positive working environment, apply today. This could be the perfect next step if you’re ready to grow your management career.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Refine Your Search

customer support & client services managers jobs in denny, fal

Team Leader

Customer Service Team Manager

Team Leader

Client Services Manager

Client Service Team Leader 24/7 shift pattern

Senior Client Service Manager - Commercial Lines

Outbound Sales Manager

Team Leader - Savings

Helpdesk Team Leader

Service Desk Team Leader - Glasgow Head Office

Customer Service Quality Control & Performance Coach

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