Contact center team Work, Jobs in Derby, Dby (with Salaries)

Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
12d
Customer Service Advisor
Alliance Healthcare —South Normanton
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Area Manager, Fulfillment Center
Amazon UK Services Ltd. —Mansfield
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Implementation Manager - UK
Maersk —Derby
- Full-time
- English
- Agile
- Leadership
Area Manager, EXR
Amazon UK Services Ltd. - A10 —Chesterfield
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- Management
- Bachelor's degree
- Leadership
4d
Operations Specialist
Fresenius Medical Care —Huthwaite
- Full-time
- Hybrid work
- English
- Contracts
- Annual leave
- Employee assistance programme
Graduate HR Partner
Amazon UK Services Ltd. —Coalville
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
ICQA Operations Manager, UK Customer Fullfillment
Amazon UK Services Ltd. —Nottingham
- Full-time
- Data analysis skills
- English
- Bachelor's degree
12d
Operations Manager
Amazon UK Services Ltd. —Bardon
- Full-time
- Engineering
- English
- Master's degree
11d
ICQA Area Manager
Amazon UK Services Ltd. —Mansfield
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
Military - Area Manager (Coalville, Minworth or Derby)
Amazon UK Services Ltd. —Coalville
- Weekend availability
- Military
- Bachelor's degree
- Driving
- Flexible schedule
Site Administrator
Joseph Gallagher Limited —Leicester
- Full-time
- Administrative experience
- Accounting
- Human resources
8d
Senior Automation Engineer , EMA2 Reliability Maintenance Engineering
Amazon UK Services Ltd. —Mansfield
- Weekend availability
- AutoCAD
- Master's degree
- SQL
14d
Network Engineer
Capital One UK —Nottingham
- Full-time
- Hybrid work
- AWS
- Driving
- Computer networking
7d
Client Account Manager
Alliance Healthcare —South Normanton
- Full-time
- Presentation skills
- Computer skills

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Customer Service Advisor
Derby City Council —Derby
As the first point of contact, you’ll make a real difference every day, helping customers, solving problems, and keeping things running smoothly.
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contact center team jobs near derby, dby

Technical Support Advisor

SolaX Power UK Ltd
Atherstone

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
12 days ago

Benefits

Free parking
Casual dress
Company events
Employee discount
On-site parking

Qualifications

Software troubleshooting
English
Technical support
Zendesk
IT support
Communication skills

Full job description

Are you patient, customer-focused communicator looking to step into the booming renewable energy sector?

We are seeking a dedicated Technical Support Advisor to join our UK after-sales team.

Based entirely in our office, you will act as the friendly and essential first point of contact for installers out in the field.

We will provide comprehensive product training, empowering you to confidently provide efficient remote support and guide users through basic troubleshooting for our solar inverters and energy storage systems.

Key Responsibilities:

Dedicated Helpline Support: Act as the primary voice of our company, answering incoming phone calls from UK installers and on-site customers to provide immediate technical assistance.

Guided Troubleshooting: Calmly and clearly guide installers through basic operations, system settings, and standard troubleshooting procedures for our inverters and battery systems.

Ticket Management: Use Zendesk to accurately log, track, and close incoming support cases, ensuring every customer query is handled professionally.

Seamless Escalation: Identify complex technical issues, document the details clearly, and promptly escalate them to our Senior Engineers or R&D team for further investigation.

Requirement:

Experience: Previous experience in a call center, technical support helpline, or a similar customer-facing role. (While not strictly required, a background as an electrician apprentice or practical PV/battery installation experience is a strong bonus!)

Empathy & Resilience: High patience and a strongly customer-oriented mindset. You must be adept at managing the emotional stress of installers who are facing urgent issues on-site.

Communication Skills: Excellent verbal and written English. You must be able to explain technical steps clearly and confidently over the phone.

Professional Skills: Familiarity with standard office tools. Experience with ticketing systems (e.g., Zendesk) is highly preferred.

Mindset: A genuine and strong willingness to learn technical concepts in the renewable energy sector.

Education: No specific degree required - your communication skills, empathy, and eagerness to learn are what matter most to us.

Must have the right to work in the UK without sponsorship.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

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contact center team jobs in derby, dby

Technical Support Advisor

Customer Service Advisor

Area Manager, Fulfillment Center

Implementation Manager - UK

Area Manager, EXR

Area Manager, Customer Fulfillment

Operations Specialist

Graduate HR Partner

ICQA Operations Manager, UK Customer Fullfillment

Operations Manager

ICQA Area Manager

Military - Area Manager (Coalville, Minworth or Derby)

Site Administrator

Senior Automation Engineer , EMA2 Reliability Maintenance Engineering

Network Engineer

Client Account Manager

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