It support engineer Work, Jobs in Derby, Eng (with Salaries)

Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
Service Desk Engineer
Potter Clarkson —Nottingham
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
13d
Onsite Desktop Service Engineer
Xeretec Office Systems Ltd —Leicester
- £30,000 a year
- Weekend availability
- Maintenance
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
18h
1st Line IT Support Engineer (MSP) – Remote & Onsite
BubbleIT Solutions Limited —Beeston
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Travel
- Free parking
- Employee discount
Quick apply
2d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Technical Support Engineer
Microlise —Nottingham
- £30,000 a year
- Communication skills
- Employee assistance programme
14d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
Second Line Engineer
Air IT —Sandiacre
- Full-time
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
2d
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel

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2nd Line Support Engineer- Permanent
Focus Group —Birmingham
You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership…
£28,000 - £31,000 a year
Quick apply
Service Desk Engineer
Potter Clarkson —Nottingham
Your primary responsibilities will include providing first line support to users across the business, resolving incidents and fulfilling service requests…
Quick apply
13d

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Senior Network Support Engineer - Reactive

Node4 -
Derby

Quick apply

Job details

Permanent

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Incident management
Technical support
Service restoration
Network support
Major incident coordination
Root cause analysis

Full job description

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

Responsibilities

Own and resolve complex and business‑critical incidents, acting as technical escalation point for engineers.
Provide technical leadership during major incidents, supporting coordinated and effective recovery.
Drive accountability for technical quality, ticket standards, and resolution approaches.
Support engineers with troubleshooting, guidance, and best practice.
Contribute to problem identification and root cause resolution, reducing repeat incidents.
Review and assure quality of tickets, configurations, and documentation.
Maintain clear communication with stakeholders during escalations and priority incidents.
Support adherence to SLA, incident, and change management processes.

What will you bring?

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

TAKE A LOOK AT OUR STORY

Quick apply

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it support engineer jobs in derby, eng

Senior Network Support Engineer - Reactive

Service Desk Engineer

Onsite Desktop Service Engineer

1st Line IT Support Engineer (MSP) – Remote & Onsite

Support Engineer 2nd Line

Technical Support Engineer

Senior IT Support Engineer

Second Line Engineer

FDS Installation Engineer

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