Availability: Tuesday and/or Wednesday
ROLE DESCRIPTION AND PERSON SPECIFICATION
Job Title: Receptionist
Location: London Rd Campus
Reports to: Hospitality Team Leader
Commitment: Minimum commitment of 2.5 hours per week
YMCA Derbyshire believes in fairness and opportunity. There are essential building blocks for a full and rewarding life: a safe home; acceptance; guidance; friendship; physical and mental health; academic support; employment skills; and access to real opportunities. Many young people have never known these things; other people have lost one or more as they grew up, but we all need them. All of us. At YMCA, we provide these critical foundations for a fresh, strong start for young people and a better quality of life in the community.
That’s why we focus on creating environments where young people can flourish. We champion fairness, opportunity, and the belief that everyone can achieve great things with the right support. Our work centres around five interconnected strengths-based areas:
Health & Wellbeing
We nurture wellbeing through access to therapeutic support, community green spaces, and activities that strengthen resilience, mindfulness, and connection — empowering people to take ownership of their own health.
Support & Advice
Our Community Hub is designed to be a vibrant center, providing a variety of support including education, training, and housing advice to individuals and families at risk of experiencing poverty and/or homelessness.
Family & Youth Work
We provide high-quality, affordable childcare across Derby and Derbyshire — supporting children to thrive from an early age and enabling families to build strong, positive futures.
Training & Education
We open doors to learning, skills development and employment — helping individuals identify their talents and ambitions and giving them the tools to shape their own future.
Housing
Through our supported housing pathways, we offer more than a place to stay — we provide a home where individuals are supported to build confidence, find purpose, and move forward independently.
This is a role where you’ll be part of a dynamic, values-led organisation investing in people’s strengths, not their setbacks.
You’ll contribute to wide-ranging, impactful work — a great opportunity for someone who wants to be inspired by the energy, ambition, and potential of the people we support.
Overall role purpose:
- To assist in the provision of reception duties
- To ensure, at all times, a professional and supportive approach is maintained.
Main duties:
- Answering the telephone
- To assist visitors to sign in and reach their meeting/training room.
- To assist visitors and residents with their queries
- Answer the telephone, take messages and divert calls
PERSON SPECIFICATION
Experience
Experience in this case is not necessary as full training will be given.
Personal Qualities:
- A self-starter able to operate with limited supervision
- A committed team player
- Able to demonstrate empathy with the aims of the YMCA Derbyshire
- Good interpersonal skills
- Broad communication skills
Role Based Training to be undertaken (or evidenced)
- Equality and Diversity
- Safeguarding level 2
- First Aid
Job Type: Part-time
Pay: Up to £1.00 per year
Work Location: In person
