Team leader Work, Jobs in Derby De72 (with Salaries)

Customer Support Team Leader
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
Team Leader
Atlas Hotels —Derby
- £13.95 an hour
- Hotel
- Team management
- Guest services
- Employee discount
- Referral programme
Quick apply
Retail Team Leader
Superdry —Derby
- Full-time
- Cash handling
- Employee discount
- Flexible schedule
5d
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
Team Leader
Change Grow Live —Nottinghamshire
- £36,101.10 - £38,114.53 a year
- Remote
- Microsoft Word
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
5d
Team Leader
SENAD Community —Derby
- £13.30 an hour
- Full-time
- Team management
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Team Leader - Nottingham
Glendale Countryside Ltd —Nottingham
- £13.50 an hour
- Full-time
- Maintenance
- Annual leave
- Employee discount
Team Leader
HM Courts & Tribunal Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
10d
Operational Training Team Leader
Noble Foods Limited —Leicester
- £15.07 an hour
- Overtime
- No experience needed
- Microsoft Office
- Presentation skills
- Health & wellbeing programme
- Employee discount
Quick apply
Team Leader
Compass-uk.org —Derby
- £45,894 - £56,126 a year
- Overtime
- Data analysis skills
- Analysis skills
- Supervising experience
- Employee assistance programme
- Sick pay
Customer Relationship Lead
Incora —Derby
- £32,000 - £34,000 a year
- Full-time
- Analysis skills
- AI
- Communication skills
Team Leader
Costa Limited —Derby
- £13.75 - £14.75 an hour
- Full-time
- Fast casual restaurant
- Communication skills
- Employee discount
Trading Team Manager
B&Q —Nottingham
- £33,000 - £36,000 a year
- Part-time
- Customer service
- Team management
- Annual leave
- Employee assistance programme
Admin Operations Team Leader
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
8d
People & Service Team Leader
River Island —Nottingham
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Stock Control Process Lead AM
Mediq —Castle Donington
- £27,000 - £29,500 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Sick pay
Team leader (Childrens home)
Caring Feathers LTD —Chaddesden
- £15.50 an hour
- Full-time
- Childcare
- In-person
- Care plans
- Referral programme
Quick apply
2d
Manufacturing Cell Leader (Team Lead)
SC Johnson Professional —Little Eaton
- Full-time
- Continuous improvement
- Quality control
- Manufacturing
- Free parking
- Annual leave
Night Team Leader - 6 months FTC
CEVALogistics —Derby
- Part-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
I&C Metering Team Leader
Yü Group —Nottingham
- £33,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for team leader in derby de72

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team leader jobs near derby de72

Trading Manager jobs in Nottingham

Retail Team Leader jobs in Derby

Customer Service Team Lead jobs in Derby

Engineering Team Leader jobs in Nottingham

Office Administrator jobs in Burton-On-Trent

Customer Relations Representative jobs in Canterbury

Customer Relations Representative jobs in Cambridge

Customer Service Representative jobs in Manchester

Customer Relations Representative jobs in Exmouth

Customer Service Associate jobs in London

Customer Relations Representative jobs in Staines Upon Thames

Service Leader jobs in Cheadle

Service Leader jobs in Lisburn

Night Shift Customer Service From Home jobs in Manchester

Service Desk jobs in London

Service Leader jobs in Birmingham

Service Leader jobs in Stone

Summer School Activity Leader jobs in London

Engineering Team Leader jobs in West Midlands Region

Engineering Team Leader jobs in Bromyard

Customer Support Team Leader

Mi Hub Ltd
Derby

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Free parking
Annual leave
Flexitime
Company pension
Company events
Employee assistance programme
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Microsoft Word
Computer literacy
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Onboarding coordination
Continuous improvement
Staff training
Organisational skills
Computer skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Job Overview

This hands-on Team Leader role is responsible for leading your team through the day-to-day activities across a multi-functional customer operations department, ensuring the effective delivery of both customer interactions and critical back-office services across B2B and B2C environments.

The role provides leadership across customer contact, order entry, managed order support, order resolution, embellishment set-up and administrative activities, ensuring work is prioritised, coordinated and delivered in line with customer expectations and business commitments. Working within a fast-paced environment, you will balance real-time customer demand with planned operational activity, making effective workforce decisions to maximise service performance and productivity.

Reporting to the Head of Customer Operations, you will provide visible day-to-day leadership through coaching, performance management and real-time operational decision making. You will be responsible for coordinating resources, managing workflow across multiple workstreams, monitoring service levels and ensuring your team delivers a consistently high standard of service while adapting to changing business priorities.

Calm under pressure and highly organised, you will engage with internal stakeholders across commercial, operations and support functions to resolve issues, remove barriers and drive continuous improvement, ensuring customers receive an exceptional experience from order placement through to fulfilment and resolution.

Key Duties and Responsibilities

A leadership role that actively leads, coaches, and supports a team of agents.Providing professional, excellent service and support, to internal and external customers at all times.
Co-ordinate activities appropriately across team members to support administrative and operational tasks delivering against key service levels protaining to managed order support, order entry, digital order support, customer set up, customer support and issue resolution.
Interview, hire, and onboard new starters, working with the trainer to ensure a smooth induction process and confirming that new team members possess the skills and capabilities required to support our customer base confidently
Develop team knowledge and capability, supporting and co-ordinating with training support to ensure both new joiners and existing team members are comfortable and excel across all accounts, processes, and systems.
Manage and prioritise both your own and your team’s daily and weekly workload to maintain operational efficiency.
Maintain strong proficiency in Microsoft and internal company applications, ensuring the team has the tools and knowledge needed to perform effectively.
Support the Head of Customer Operations by running reports, delegating tasks, and providing daily operational support to colleagues and the wider team.
Lead by example, fostering a motivated, engaged, and high-performing customer service team.
Ensure all customer orders and email enquiries are processed within SLA, prioritising urgent tasks to maintain service standards and customer satisfaction.
Monitor and maintain department telephone and digital performance targets, ensuring responsiveness and quality of service.
Attend project meetings with account managers, offering relevant insights and operational support.
Conduct monthly one-to-one meetings with team members, providing coaching, development support, and addressing individual needs.
Act as an escalation point for the team, taking over calls when necessary and supporting effective resolution of complex or urgent customer issues.

Knowledge, Skills and Experience Required

Experience

Proven experience in team leadership, having previously held a Team Leader or similar leadership role within a Customer Service/contact centre environment is essential
Demonstrated experience coaching, training, and developing team members.

Skills & Capabilities

Acts professionally at all times and demonstrates a consistently positive attitude.
Strong customer-centric mindset with good planning and organisational skills.
High level of integrity with the ability to use initiative and make informed decisions.
Excellent communication skills, with the ability to present information clearly and confidently.
Effective leadership skills, with the ability to motivate both self and team.
Strong computer literacy across relevant software and internal systems.
Ability to drive engagement and maintain a positive personal influence within the team.
Innovative and creative approach to problem-solving, with the ability to identify and deliver process improvements.
Works effectively as part of a team, supporting shared goals and maintaining strong working relationships.
Demonstrated experience coaching, training, and developing team members.

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

Mi Time Policy (after full training is completed) – minimum 3 days in the office and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office!
Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave.
3x death in service life insurance scheme should the worst happen in your employment with us.
Celebrating Service, we offer long service awards to celebrate continued employment.
EAP covering support for mental health and well-being.
Employee Engagement (survey or Mi Forum) – We care for your opinions.
Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.
Career progression accessible with our bronze, silver and gold banding.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment @mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.

Job Types: Full-time, Permanent

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Flexitime
Free parking
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Can you reliably travel to the office location (Castle Donington) at least 3 times per week?

Experience:

Customer Service/Contact Centre Team Leader: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Derby DE74 2UG

Quick apply

Refine Your Search

team leader jobs in derby de72

Customer Support Team Leader

Team Leader

Retail Team Leader

Team Leader

Team Leader

Team Leader

Team Leader - Nottingham

Team Leader

Operational Training Team Leader

Team Leader

Customer Relationship Lead

Team Leader

Trading Team Manager

Admin Operations Team Leader

People & Service Team Leader

Stock Control Process Lead AM

Team leader (Childrens home)

Manufacturing Cell Leader (Team Lead)

Night Team Leader - 6 months FTC

I&C Metering Team Leader

I want to receive the latest job alerts for team leader in derby de72

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected