Do you enjoy delivering excellent customer service and helping customers find solutions? Are you highly organised, able to manage multiple priorities, and thrive in a fast-paced environment? Do you have strong communication skills and feel confident working with digital systems and coordinating schedules?
We're looking for a proactive and customer-focused Scheduler to join our Repairs & Maintenance team.
As a Scheduler, you'll play a vital role in ensuring our customers receive a prompt and efficient repairs service. You'll be the first point of contact for many residents, arranging repair appointments, amending existing works orders, and supporting the smooth coordination of maintenance activities.
Working closely with planners, contractors, and operational teams, you'll help ensure the right jobs are allocated to the right resources while maintaining accurate records and delivering an outstanding customer experience.
Location: Dereham
Hours: Full Time - 40 hpw - Monday to Friday
Contract: Permanent
Manage incoming tenant calls to arrange repair appointments and amend existing works orders.
Deliver exceptional customer service through telephone and email communications.
Work alongside Planner colleagues to coordinate more complex repair requirements involving multiple trades.
Allocate repair and maintenance work to contractors and monitor progress.
Track contractor performance and maintain accurate service records.
Attend contractor meetings and support operational planning activities.
Complete a variety of administrative, clerical, and scheduling tasks to meet service priorities and deadlines.
Support a culture of continuous improvement across the repairs service.
We're looking for someone who is:
Highly organised, with excellent attention to detail.
A strong communicator and active listener.
Customer-focused, with experience dealing with customers or members of the public over the phone.
A collaborative team player who can also work independently.
Self-motivated, diligent, and able to manage competing priorities.
Confident to challenge processes, suggest improvements, and think proactively.
Comfortable using computers and a range of software systems.
GCSE-level education (or equivalent qualification).
Previous customer service experience, particularly telephone-based customer interaction.
Strong administrative and organisational skills.
Confidence using digital systems and software applications.
For full details of the role and its responsibilities you can view the Scheduler - The Part I Play document here.
An opportunity to make a real difference to customers every day.
Ongoing learning and development opportunities.
Exposure to operational planning and work scheduling systems.
The chance to work within a supportive, collaborative, and customer-focused team.
Career development in repairs, maintenance, and operational planning.
Competitive salary - £28955.16 per annum
25 days holiday + Bank Holidays (increasing to 28 days at 5 years service)
Family Friendly policies
Health and Wellbeing support
For full benefit details, click here.
To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.
Closing Date: 2nd August 2026 (Midnight)
Interview Date: 10th August 2026 - Dereham
About Us
Flagship is part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.
