Business Support Administrator
Temporary role (12 months)
Hours 38 hours 45 mins per week (Mon-Friday)
We are recruiting for a Business Support Administrator (Maternity Cover) to join our award-winning team at FTZ Telecoms.
This role is a fantastic opportunity for someone with strong organisational skills and customer focus to play a key part in our business operations. You’ll be the link between our customers, sales team and suppliers, ensuring orders are processed correctly, contracts are managed smoothly, and clients always receive excellent service.
FTZ Telecoms is a B2B telecoms provider, supporting businesses with mobile, hosted phone systems, broadband and connectivity. We’re recruiting for a Business Support Administrator to join our team on a fixed-term basis and support the smooth running of customer orders, contracts, supplier processes and account administration.
Why Join FTZ Telecoms:
FTZ Telecoms is a growing local business with a strong reputation in the B2B telecoms sector. You’ll be joining a close-knit team where your work has a direct impact on customers, colleagues and the smooth running of the business.
This is a varied role with the opportunity to learn across mobile, hosted phone systems, broadband, connectivity, supplier portals, contracts and customer support. No two days are exactly the same, so it would suit someone who enjoys being busy, solving problems and keeping things organised.
The Role
This is a busy customer-facing administration role where you’ll help manage customer orders, supplier processes, contracts, support queries and account administration.
You’ll work closely with customers, the sales team, internal colleagues and suppliers to make sure orders are progressed correctly, updates are communicated clearly, and tasks are followed through to completion.
One day you could be preparing a contract through DocuSign, the next you could be arranging a SIM swap, checking a supplier portal, chasing an order update, updating a support ticket, or reconciling invoices against internal records.
You’ll work across multiple systems, including supplier portals, Salesforce, DocuSign and spreadsheets. Attention to detail, organisation, accuracy and ownership are essential.
Key Responsibilities
- Process and track mobile, hosted telephony and connectivity orders across supplier portals.
- Prepare and send customer contracts.
- Manage customer requests such as SIM swaps, account changes, order updates and support queries.
- Keep customers, account managers and internal teams updated on progress.
- Check service orders, port requests, hardware orders, support tickets and supplier updates regularly.
- Reconcile orders, invoices, collect payments and update internal records to ensure accuracy.
- Maintain accurate records across Salesforce, spreadsheets and supplier systems.
- Chase suppliers, customers and internal teams where actions are outstanding.
- Escalate issues promptly where progress has stalled or customer impact is likely.
About you
You’ll be organised, accurate and confident dealing with customers and colleagues. You’ll be comfortable working across different systems and portals, and able to manage multiple tasks without losing track of what needs done.
You’ll take pride in getting the detail right, whether that’s checking an order, updating a customer, reconciling an invoice or spotting a discrepancy. You’ll be someone who follows tasks through to completion, asks questions when unsure, and is confident chasing updates when needed. You’ll also be confident working with spreadsheets and data, using tools such as formulas, filters and lookups to check information, spot discrepancies and work efficiently.
This role would suit someone who enjoys a varied workload, communicates clearly, and understands the importance of getting things right first time.
What you’ll get
· A varied and rewarding role in a busy telecoms business
· On-the-job learning across telecoms systems, processes, and portals
· Support and guidance from experienced team members
· The chance to develop your skills in administration, customer support, and finance
· Competitive salary package with company benefits
Essential Criteria:
· Minimum 2 years’ demonstrable experience in a customer-facing administrative role **
· Confident user of Microsoft Excel
· Comfortable working with supplier portals, online systems, and digital tools*
GCSE Standard of education with minimum C grade in English (or equivalent qualification) **
· Excellent communication skills (written and verbal) **
· Highly organised with strong attention to detail **
· Ability to manage multiple tasks and systems at once
· A proactive, problem-solving approach
· Good with numbers; able to spot discrepancies, reconcile data, and work on finance-related tasks with accuracy
Criterion marked with * * will be used for initial short-listing.
Also considered will be the quality of written application, as evidence of Essential job-related skills (through either CV and/or Cover letter)
Desirable (But Not Essential)
· Previous experience in telecoms, IT, or technology administration
· Experience of using Excel to an Intermediate level
· Experience with finance or order reconciliation
· Familiarity with DocuSign, Salesforce or similar contract management tools
Package and Benefits
- £25,000 - £30,000 per annum, depending on experience and skills
- Immediate start
- Company pension
- Extensive Employee Assistance and Wellbeing Programme
- Personal Development Opportunities / Incentives – Individual / Team
Please note we are unable to offer visa sponsorship for this position. Before submitting an application candidates should already be eligible to live and work in Northern Ireland without the requirement to be sponsored for this role.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- Referral programme
Ability to commute/relocate:
- Derry BT47 6AA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This role requires using multiple supplier portals and digital tools on a daily basis. Tell us about a time you had to quickly learn a new system or process. How did you approach it, and how did you use your initiative to get up to speed?
- Please give an example of a time you turned around an unhappy customer or client. What steps did you take, and what was the outcome?
- Do you have GCSE standard of education (or above) with minimum of a C in English (or equivalent qualification?)
- Please provide an example of use of MS Excel skills to improve efficiency or accuracy in a work environment. What was the scenario and what impact did your actions have?
Experience:
- Customer Facing Administration: 2 years (preferred)
Work Location: In person
