Customer support & client services managers Work, Jobs in Desford, Lec (with Salaries)

Customer Care and Planning Manager
Effective Energy Group —Leicester
- Continuous improvement
- Team management
- Leadership
Quick apply
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Customer Relations Manager
The Amwell Care Home —Melton Mowbray
- Up to £40,000 a year
- Full-time
- CRM software
- Business development
Quick apply
8h
Customer Relations Manager
Taylor Wimpey —Leicester
- Weekend availability
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
4d
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Sick pay
Customer and Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Continuous improvement
Quick apply
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
10d
Logistics Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Computer literacy
- Computer skills
- Training & development
- Employee assistance programme
- Employee discount
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Sr. Supervisor Customer Success
Align Technology —Birmingham
- Full-time
- Bachelor's degree
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
Customer Service Manager - Furniture and Lighting
Soane Britain —Belgrave
- Full-time
- Continuous improvement
- Training & development
- Leadership
10d
Customer Service & Showroom Manager
Caesarstone —Husbands Bosworth
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
Planning and Dispatch Manager
Getinge Ltd. —Derby
- Hybrid work
- Microsoft Word
- Salesforce
- Continuous improvement
Customer Experience and Insights Manager
Birmingham Airport —Birmingham
- £50,000 - £55,000 a year
- CRM software
- Team management
- Leadership
17h
Customer Manager
JD.COM INTERNATIONAL UK LTD —Coventry
Quick apply
8d
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Employee discount
Director of Customer Experience
Metropolitan Thames Valley —Beeston
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
Quick apply
22h
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Business development
- Leadership
- Employee discount
Quick apply

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customer support & client services managers jobs near desford, lec

Customer Care and Planning Manager

Effective Energy Group
Leicester

Quick apply

Job details

Permanent

Qualifications

Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Compliance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Management reporting
Customer interaction
Leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Customer Care and Planning Manager

Leicester

Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, social housing, and property management. Our commitment to quality service and expertise has made us a trusted partner for top housebuilders and property professionals.

Summary

The Customer Care & Planning Manager will take ownership of the post-sale customer journey, overseeing scheduling, issue resolution, and final installation stages. This role is critical in ensuring operational efficiency, high customer satisfaction, and effective coordination between internal teams and field engineers.

Key Responsibilities

Lead and manage the Planning, Customer Care, and 2nd Fix PV teams to deliver a high-quality, customer-focused service
Oversee scheduling and resource planning to maximise efficiency and minimise delays
Ensure timely and effective resolution of customer queries, complaints, and post-installation issues
Manage the 2nd Fix PV process, ensuring completion of installations to required standards
Monitor team performance against KPIs such as customer satisfaction, completion times, and quality metrics
Develop and implement process improvements to enhance the customer journey and operational efficiency
Collaborate with installation, sales, and technical teams to ensure smooth handovers and communication
Coach, develop, and support team members to drive engagement and performance
Maintain compliance with industry standards, health & safety, and company procedures
Produce regular reports on team performance, trends, and areas for improvement

Skills & Experience

Proven experience in a leadership role within customer service, planning, or operations
Strong organisational and scheduling experience, ideally in a field-based or installation environment
Experience managing multiple teams or functions simultaneously
Excellent problem-solving skills with a proactive approach to resolving issues
Strong communication and stakeholder management skills
Experience within renewable energy, construction, or home improvement sectors is highly desirable
Ability to analyse data and drive performance improvements
Comfortable working in a fast-paced environment

Quick apply

Refine Your Search

customer support & client services managers jobs in desford, lec

Customer Care and Planning Manager

Head of Client Experience

Customer Relations Manager

Customer Relations Manager

Customer Services Manager (18 Months FTC)

Customer and Sales Support Team Leader

Team Leader - Patient Services: Tuesday–Friday 11am- 8pm and Saturday 8am-5pm

Senior Customer Service Coordinator

Logistics Support Manager

Sales Lead - Outbound Contact Centre

Global Senior Manager, Customer Happiness (1 year contract)

Sr. Supervisor Customer Success

Customer Service Manager - Furniture and Lighting

Customer Service & Showroom Manager

Planning and Dispatch Manager

Customer Experience and Insights Manager

Customer Manager

Service Delivery Manager

Director of Customer Experience

Head of Client Engagement - Debt Recovery

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