Customer service manager Work, Jobs in Dewsbury, Wyk (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
11d
Starbucks Manager
EG Group —Dewsbury
- Up to £32,000 a year
- Weekend availability
- Hospitality
- Management
- Employee assistance programme
- Employee discount
Padel Club Manager
Padel8 —Dewsbury
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
7d
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Starbucks Shift Manager
EG Group —Dewsbury
- £13.55 an hour
- 8 hour shift
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
10d
Management Trainee
Schuh —Leeds
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Managing Director
Vanify —Harrogate
- £90,000 - £110,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
CRM Manager
Pure Pet Food —Leeds
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Quick apply
Commercial Relationship Manager
Anchor —Leeds
- £48,000 a year
- Analysis skills
- Travel
10d
Service Manager
Vertu Motors —Knaresborough
- £45,000 - £65,000 a year
- Full-time
- Leadership
- Communication skills
Quick apply
Play Manager
YGC PARTNERS LIMITED —Tingley
- £24,000 - £26,500 a year
- Weekend availability
- Hospitality
- Management
- Communication skills
Quick apply
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
7d
Planning and Scheduling Manager
M Group —Leeds
- £42,000 - £49,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
9d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Wakefield
- Full-time
- Management
- Bachelor's degree
- Leadership
11d
Customer Service Lead
Stamper Discs Ltd —Hillsborough
- £26,000 - £27,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Profit sharing
- Sick pay
Quick apply
Full Time Retail Sales Manager Redbrick
Redbrick —Birstall
- Weekend availability
- Sales
- Customer service
- Supervising experience
Customer Service Manager
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Full Time Showroom Manager The Cotswold Company
Redbrick —Birstall
- Full-time
- Sales
- Customer service
- Supervising experience
- Employee discount
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Head of Retail
BARNSLEY HOSPICE —Barnsley
- £51,150 a year
- Full-time
- Sales
- Travel
- Hospice
- Free parking
Quick apply
8d

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
11 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in dewsbury, wyk

Customer Service & Planning Manager

Starbucks Manager

Padel Club Manager

Service & Operations Manager - FTC

Starbucks Shift Manager

Management Trainee

Managing Director

CRM Manager

Commercial Relationship Manager

Service Manager

Play Manager

Customer Services Team Leader

Planning and Scheduling Manager

Area Manager, Customer Fulfillment

Customer Service Lead

Full Time Retail Sales Manager Redbrick

Customer Service Manager

Full Time Showroom Manager The Cotswold Company

Customer Support Manager

Head of Retail

I want to receive the latest job alerts for customer service manager in dewsbury, wyk

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