Customer success manager Work, Jobs in Dewsbury, Wyk (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
Customer Success Manager
Cordance —Leeds
- Presentation skills
- Travel
- Organisational skills
- Annual leave
13d
University Partnerships Manager
UniHomes —Sheffield
- £40,000 a year
- Full-time
- Salesforce
- Business development
- Travel
- Work from home
- Employee discount
Quick apply
Engagement Manager - Value (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
1d
Customer Success Manager
Everfield —Sheffield
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Flexible schedule
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Mindbody —Leeds
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
9d
Desk Based Account Manager
Precision Timber Ltd —Rotherham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
Quick apply
Customer Success Manager
Tecsa —Bradford
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Deputy Manager
Iceland —Leeds
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Customer Manager
Hain Celestial UK —Leeds
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Business Development Manager (BDM) - Wakefield - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wakefield
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Regional Field Team Manager
CPM UK —Leeds
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Merchandiser - Dewsbury Road
Smiths News —Dewsbury
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Customer Relationship Executive (IT Industry)
Concorde Technology Group —Ossett
- Full-time
- Sales
- IT
- Annual leave
- Referral programme
Quick apply
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Customer Success Manager - Intellectual Property Software
Questel —Leeds
- Full-time
- Hybrid work
- Annual leave
- Flexible schedule
Quick apply
Team Leader
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Management
- Customer service
- Analysis skills
- Annual leave
10h
Merchandiser - Heckmondwike
Smiths News —Heckmondwike
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave

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customer success manager jobs near dewsbury, wyk

Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in dewsbury, wyk

Customer Service & Planning Manager

Customer Success Manager

University Partnerships Manager

Engagement Manager - Value (UK)

Customer Success Manager

Customer Support Manager

Customer Success Lead

Customer Success Manager

Desk Based Account Manager

Customer Success Manager

Deputy Manager

Customer Manager

Business Development Manager (BDM) - Wakefield - Circa 41k Package - 53k OTE Uncapped

Senior Regional Field Team Manager

Merchandiser - Dewsbury Road

Customer Relationship Executive (IT Industry)

Team Leader - RRRM

Customer Success Manager - Intellectual Property Software

Team Leader

Merchandiser - Heckmondwike

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