2nd line support Work, Jobs in Didcot, Eng (with Salaries)

2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- Google Suite
- Continuous improvement
- SharePoint
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
4d
1st Line IT Support Technician
The White Horse Federation —Swindon
- £27,274 - £35,570 a year
- Communication skills
- Employee assistance programme
- Employee discount
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
Support Desk Representative
Dynamic Planner —Reading
- Hybrid work
- Salesforce
- Writing skills
- Financial services
10d
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Mentoring
- Employee assistance programme
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Application Support Engineer
DXC Technology —Reading
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Life insurance
12d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree

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2nd Line IT Support Engineer
Open Cosmos —Didcot
Champion security best practice across patching, hardening, device compliance, and access controls. This division brings together mission management, supply…
Junior Support Engineer
Netbuilder —Farnborough
Provide first response to tickets, calls, emails and monitoring events. Ongoing support of user accounts, access and permissions.
Up to £30,000 a year
Quick apply

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2nd Line IT Support Engineer

Open Cosmos -
Didcot

Apply Now

Job details

Qualifications

Jira
Technical troubleshooting
Scripting and automation in system administration
Google Suite
Software deployment
LAN
Ticket management
Network infrastructure
Service restoration
Continuous improvement
Network support
SharePoint
Root cause analysis
AI
Communication skills
PowerShell scripting
PowerShell
Intune
Help desk
Identity & access management

Full job description

Aim high, go beyond!

At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…

Working in our Chief Operating Office (COO)

Our COO Teams are the engine that powers Open Cosmos’ operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission-ready at all times.

We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology.

What will you be doing?

This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow.

You will:

Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools.
Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions.
Meet SLAs and communicate clearly with users and stakeholders.
Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID.
Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines.
Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed.
Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding.
Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations).
Improve automation, self-service, reporting and monitoring through scripting and tooling.
Champion security best practice across patching, hardening, device compliance, and access controls.

What You’ll bring

Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms.
Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.
Comfortable with ITSM/ticketing, change control and documentation.
Familiarity with scripting/automation (PowerShell/Bash) is a plus.
Clear, confident communication skills — translating technical concepts for non-technical users.
Subject-matter expertise in at least one of the following:
- Microsoft tenant migrations
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
- SharePoint Administration
- JIRA Administration
- API integrations
- AI adoption

For this role you can be based in any of our locations.

To apply, you must have the legal right to work in your chosen location.

When applying, please submit your CV in English

Why Open Cosmos?

Work at the cutting edge of space technology with customers around the globe.
A mission-driven company making space accessible to help solve real-world challenges.
A diverse, ambitious, and supportive team.

Apply Now

Refine Your Search

2nd line support jobs in didcot, eng

2nd Line IT Support Engineer

IT Service Desk Analyst

1st Line IT Support Technician

Deskside Analyst

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Support Desk Representative

Tech Support Analyst

2nd / 3rd Line Security Analyst

IT Engineer

Senior Application Support Engineer

Infrastructure & Cloud Operations Engineer - 12 month FTC

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