Job Summary
We are looking for a motivated and customer-focused Contact Centre Team Leader to join our growing team in Bristol. This is an exciting opportunity for someone who enjoys leading people, supporting customer service excellence, and helping teams achieve their goals. As a Contact Centre Team Leader, you will provide day-to-day guidance to a team of customer service professionals, monitor service performance, and contribute to delivering an outstanding customer experience. We offer a supportive work environment, ongoing leadership development, and excellent opportunities for career progression.
What You'll Do
- Lead, motivate, and support a team of customer service advisors to deliver excellent customer experiences.
- Monitor daily team performance against service and quality objectives.
- Provide coaching, feedback, and ongoing support to help team members develop their skills.
- Assist with scheduling, workload planning, and daily operational activities.
- Handle customer escalations and help resolve complex enquiries professionally.
- Monitor customer interactions to maintain service quality and compliance standards.
- Prepare performance reports and maintain accurate operational records.
- Work collaboratively with management to improve processes and customer satisfaction.
- Support the onboarding and training of new team members.
- Encourage a positive, collaborative, and high-performing team culture.
- Contribute to continuous improvement initiatives across the contact centre.
Requirements
- Previous experience in customer service, contact centre, retail, hospitality, administration, team support, or a related role is beneficial but not essential.
- Leadership or supervisory experience is advantageous but not required.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Customer-focused attitude with the ability to motivate others.
- Comfortable using Microsoft Office and standard business systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to learn and support continuous improvement.
- GCSEs, A-Levels, or equivalent qualifications are preferred but not required.
Why Work With Us
- Competitive monthly salary.
- Comprehensive leadership training and ongoing professional development.
- Supportive and collaborative working environment.
- Opportunities for internal promotion and career progression.
- Stable full-time employment with a growing organisation.
- Inclusive workplace that values teamwork, innovation, and customer excellence.
Pay: £2,850.00-£3,800.00 per month
Work Location: In person
