Customer success specialist Work, Jobs in Dilton Marsh, Wil (with Salaries)

Customer Success Specialist
Furniturebox UK —Warminster
- £26,000 - £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Driving
- Computer skills
- Work from home
- Employee assistance programme
Quick apply
2d
AI Innovation and Enablement Specialist
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Driving
- Work from home
- Employee discount
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
14d
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Customer service
- Organisational skills
6d
Product Development Admin Assistant
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Work from home
- Employee discount
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Contract Paralegal - Financial Litigation
TLT —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
Resolution and Continuous Improvement Specialist
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Asset Investment and Delivery Manager
Curo —Bath
- £62,315 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Military
- DevOps
- AWS
PIM Data Cleansing Administrator (1 year fixed-term)
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- English
- Work from home
- Employee discount
Quick apply
5d
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance
Project Manager (Maritime, Warminster)
4C Strategies —Warminster
- Hybrid work
- PMP
- Business development
- Project management
Head of Membership - part time (reduced hours in school holidays)
IDPE —Bristol
- From £38,872 a year
- Part-time
- Hybrid work
- Customer service
- Project management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
7d
Deputy Director Commercial Software & Cloud Services
Government Commercial Function —Corsham
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- AI
Quantum & Cryptography Principal Sales Specialist, UK Public Sector
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Sales
- AWS
- Presentation skills
Marketplace Content & Data Assistant
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee discount
Quick apply

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Customer Success Specialist

Furniturebox UK
Warminster

Quick apply

Job details

Full-time
£26,000 - £27,000 a year
2 days ago

Benefits

Additional leave
Company pension
Work from home
Employee assistance programme
Employee discount
Sick pay

Qualifications

Driving Licence
Customer service
Driving
Computer skills
Customer support
Communication skills
Time management

Full job description

Location: Hybrid Working: Warminster/WFH

Department: Customer Services

Contract Type: Full Time - Permanent

Reports to: Customer Success Manager

Hours: 37.5 hour working week with 30 minutes unpaid lunch

A 37.5 hour working week with 30 minutes unpaid lunch.

To be worked over a rota Monday to Friday 7am – 8pm on a rota basis, with 1 in 3 weekends to include Saturday/Sunday shifts also on a rota basis with a day off in lieu during the week. Each Monday to Friday week will have a maximum of 1 x 8pm finish.

Company description

Furniturebox is a fast-growing online furniture business. Our mission is to make beautiful homes possible for everyone, with ease, whatever your budget. We have a gorgeous range of stylish and practical furniture for all rooms, and a helpful team ready to answer any questions, with our 4.9 Trustpilot rating showing how much we care. Our fast, free next-day delivery with 8pm cut-off and our finance options mean our products can be in their new homes hassle-free. With big plans to become the best furniture company in the UK, USA and globally, we’re all about the moments, the memories, and the feeling of truly being at home.”

Role Summary

The Customer Success Specialist will provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries by taking ownership of issues.

The Customer Success Specialist is also responsible for the management and accurate storage and use of Customer-related data, ensuring use in accordance with company policies. They will assist customers with problems or unexpected situations, provide solutions, and ensure customer issues are resolved in a timely manner. They will develop and maintain customer relationships, maintain accurate records of customer interactions, and provide a great customer experience.

Duties and Responsibilities

Customer Support:

Respond promptly and professionally to customer inquiries via phone, email or chat
Provide accurate information regarding products, services, policies, and procedures.
Assist customers in placing orders, processing returns, or managing accounts.

Issue Resolution:

Identify, analyse, and resolve customer complaints or concerns efficiently.
Escalate complex issues to the appropriate department or management.
Follow up with customers to ensure their concerns are fully resolved.

Customer Relationship Management:

Build and maintain strong relationships with customers to encourage loyalty and satisfaction.
Maintain a positive and empathetic attitude towards customers at all times.
Collect feedback to improve customer experience and service processes.

Documentation and Reporting:

Accurately record customer interactions and transactions in the CRM system.
Prepare reports on common issues, customer feedback, and service trends.
Maintain records of customer complaints and resolutions for future reference.

Collaboration and Communication:

Work closely with other departments to address customer needs.
Communicate policy changes or new product information to customers.
Participate in team meetings and training sessions to enhance knowledge and service skills.

Continuous Improvement:

Identify areas for process improvements and suggest solutions to management.
Stay updated on product knowledge, company policies, and industry trends.
Uphold company standards of quality, service, and compliance.

Requirements:

Key Skills and Qualifications:

Communication and Interpersonal Skills
Conflict resolution
Outstanding customer service and customer care
Ability to problem solve
Attention to detail
Ability to multitask and work under pressure
Knowledge of customer service software
Time management skills

Requirements:

Confident at talking on the phone to customers (essential)
Dealing with customers in a professional and understanding way (essential)
Good communication skills and ability to work well in a team (essential)
Energetic and positive mentality (essential)
Good literacy ability (essential)
A sound understanding of using basic computer skills ie. Navigating online, using emails, typing (essential)
Ideally would have had experience in dealing with customers previously (preferred)
Able to work to a rota and cover regular periods at the weekend on a rota basis (essential)
Organised and methodical approach (essential)
Able to prioritise workload and work on own initiative or as part of a team (essential)
Experience of working in a call centre environment for at least one year (preferred)
Full driving licence and own transport (preferred)

The Bonus Bits - A few extra things we do to make Furniturebox a great place to work:

Perkbox membership for discounts and savings on lots of your everyday essentials, wellness, and other special treats
Staff discount across our product range
Employee of the month: we want to celebrate our successes across the whole company.
Employee Assistance Programme (EAP)
Team events: we plan events and regular get-togethers for our teams to have fun and socialise - if that's something you would like to take part in
Option for hybrid working.
33 days holiday ( Including bank holidays)
Holiday increments that increase after 2 years

Job Type: Full-time

Pay: £26,000.00-£27,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Sick pay
Work from home

Ability to commute/relocate:

Warminster BA12 8BT: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Warminster BA12 8BT

Quick apply

Refine Your Search

customer success specialist jobs in dilton marsh, wil

Customer Success Specialist

AI Innovation and Enablement Specialist

Manager of Dedicated Implementations - EMEA

Customer Retention & Upsell Specialist

Snr Customer Care & Resolutions Specialist

Product Development Admin Assistant

Customer Experience Manager

Contract Paralegal - Financial Litigation

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Resolution and Continuous Improvement Specialist

Commercial Account Handler

Asset Investment and Delivery Manager

Delivery Consultant (DevOps), Professional Services, UK NatSec, WWPS

PIM Data Cleansing Administrator (1 year fixed-term)

Digital Transformation Consultants

Project Manager (Maritime, Warminster)

Head of Membership - part time (reduced hours in school holidays)

Deputy Director Commercial Software & Cloud Services

Quantum & Cryptography Principal Sales Specialist, UK Public Sector

Marketplace Content & Data Assistant

I want to receive the latest job alerts for customer success specialist in dilton marsh, wil

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