Job Title: Hire Desk Controller
Job Type: Permanent
Job Status: Full Time
Department: Rental Department
Reporting To: Rental Manager
Location: Shropham, Norfolk, NR17 1DT
Working Hours: Monday – Friday, 08:00am to 17:30pm
COMPANY OVERVIEW:
SPL is one of the largest privately-owned independent power generation rental businesses in the UK. As part of our continued growth, we value the dedication and expertise of our team members who contribute to our success in the power generation market.
ROLE OVERVIEW:
We are looking for a keen individual to join our busy Hire Desk team at our Head Office in Shropham, Norfolk. As a Hire Desk Controller, you play a pivotal role in the smooth operation of the Rental Department. You are responsible for managing customer interactions, coordinating rental and transport fleet logistics, and ensuring that all paperwork is processed efficiently. Your plant hire experience, coupled with your organisational skills, will help maintain the high standards of service our customers expect.
KEY RESPONSIBILITIES:
Customer Order Management:
- Take customer orders accurately, ensuring that all details are captured correctly.
- Prepare and send quotations in a timely manner.
- Process and manage all related paperwork, ensuring that records are maintained accurately.
Fleet & Logistics Coordination:
- Assist in the day-to-day management of the rental fleet, ensuring that equipment is dispatched and returned according to schedule.
- Coordinate with the transport fleet dispatch team as needed to ensure smooth delivery and collection of equipment.
- Monitor fleet availability and work with logistics to optimise fleet utilisation.
Customer Service:
- Provide excellent customer service by listening to and accurately responding to customer inquiries.
- Resolve any customer issues promptly and professionally, maintaining strong relationships with clients.
Administrative Support:
- Support the daily operations of the Rental Office by managing administrative tasks efficiently.
- Ensure all documentation is completed to a high standard, paying close attention to detail.
Communication:
- Maintain clear and effective communication with customers, colleagues, and other departments.
- Use your excellent telephone manner to handle inquiries and resolve issues.
Deadline Management:
- Work effectively under pressure to meet set deadlines, ensuring that all tasks are completed on time.
- Prioritise tasks and manage time effectively to balance the demands of the role.
Flexibility & Teamwork:
- Exhibit a confident and flexible attitude, adapting to the changing needs of the business.
- Collaborate with team members to ensure that departmental goals are met.
SKILLS AND EXPERIENCE:
- Industry Experience: Previous experience in plant hire, with knowledge of fleet and logistics management, is essential.
- Communication Skills: Excellent written and verbal communication skills are required to interact effectively with customers and team members.
- Numeracy: A good standard of numeracy is necessary for preparing quotations and processing orders accurately.
- IT Proficiency: Competent in using Microsoft Office packages, particularly Word and Excel, to perform daily tasks.
- Attention to Detail: Strong attention to detail is essential for managing paperwork and ensuring accuracy in all documentation.
- Time Management: Ability to work under pressure and meet deadlines in a fast-paced environment.
- Interpersonal Skills: A confident and flexible attitude with the ability to work collaboratively within a Team.
BENEFITS:
In recognition of your hard work and commitment, SPL offers a comprehensive benefits package, including:
- Competitive Salary: Reflective of your experience and contribution to the business.
- Profit Sharing: Participation in the company’s annual profit share scheme.
- Company Pension: Access to the company pension scheme to support your long-term financial planning.
- Private Medical Insurance: Private medical insurance available after a qualifying period.
- Holiday Entitlement: 23 days of annual leave plus 8 bank holidays, with an increase in entitlement based on length of service.
- On-Site Parking: Convenient on-site parking is available for all employees.
EXPECTATIONS:
As a Hire Desk Controller, you are expected to maintain high levels of professionalism and accuracy in all aspects of your role. Your ability to manage customer relationships, coordinate logistics, and handle administrative tasks efficiently is crucial to the continued success of the Rental Department.
Job Types: Full-time, Permanent
Work Location: In person
