Customer technical support manager Work, Jobs in Dodington, Som (with Salaries)

IT Service Delivery Manager
ARO —Cardiff
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee assistance programme
Quick apply
Operations Manager
Chubb Fire & Security —Bridgwater
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Contracts
- Free parking
- Store discount
Quick apply
4d
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
Senior Member Support Manager
Yonder —Cardiff
- £64,210 - £78,055 a year
- Hybrid work
- IT
- Annual leave
4d
Repairs Team Leader
Willow Tree Housing Partnership —Axbridge
- £41,778 a year
- Full-time
- Customer service
- Maintenance
- English
- Annual leave
- Work from home
Quick apply
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Customer Technical Support Manager
Refresco —Bridgwater
- Project management
Quick apply
3d
Technical Manager
2 Sisters Food Group —Willand
- Full-time
- Bakery
- Annual leave
- Employee assistance programme
Business Analyst
Advanced Secure Technologies —Saint Mellons
- £40,000 - £45,000 a year
- Full-time
- Azure
- Data analysis skills
- Project management
- Free parking
Quick apply
Project Manager - Coatings
KAEFER Limited —Bridgwater
- Full-time
- Project management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Estates Officer Specialist Estates Services
Somerset NHS Foundation Trust —Taunton
- £49,387 - £56,515 a year
- Full-time
- Annual leave
- Employee discount
7d
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
19h
Lead Database Administrator
UK Hydrographic Office —Taunton
- £48,746 - £51,130 a year
- Part-time
- Hybrid work
- Azure
- Oracle
- SQL
14d
Customer Services Advisor
BUUK Infrastructure —Cardiff
- From £26,265 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
9d
Senior Operations Manager
Cytiva —Cardiff
- Full-time
- ERP systems
- Continuous improvement
- Travel
Management Information Analyst
Legal & General Investment Management —Cardiff
- Microsoft Excel
- SQL
- Employee discount
10d
Supervisor Plus
Butlin's —Minehead
- £31,000 a year
- Full-time
- Sales
- Supervising experience
- Driving
Lead Specifications Technologist
YeoValley —Blagdon
- £40,000 a year
- Monday to Friday
- Supervising experience
- Communication skills
Quick apply
Director of Development and Regeneration
Walsall Housing Group —Street
- £120,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
9d
Enterprise Data Architect
UK Hydrographic Office —Taunton
- £61,605 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Leadership

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IT Service Delivery Manager

ARO -
Cardiff

Quick apply

Job details

Full-time
£50,000 - £58,000 a year

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
Driving Licence
Customer service
ITIL
IT
Communication skills

Full job description

Job Title: IT Service Delivery Manager

Location: Cardiff, with regular on site client visits

Salary: up to £58,000 DOE + £6,000 Car allowance

Contract type: Permanent

About the role

Our Service Delivery Managers are responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building and maintaining strong long-term relationships remotely and acting as the bridge between the customer and our operational delivery teams.

You will engage with the customer to lead service reviews to provide insight to the service and drive continuous improvement and profile immediate and strategic opportunities.

As a Service Delivery Manager, you will need to be a strong communicator, with an ability to provide continuity for incidents. The ability to influence all areas of the business into providing best service to clients is essential at all levels.

Please note, we are looking for someone based in the Cardiff area, due to the location of our customers. A Full UK drivers’ license is essential and this role will also involve an on-call rota.

What you’ll do

Taking ownership of the service that’s being delivered
Building and maintaining effective business relationships with customers
Proactive SLA management to ensure we are meeting SLA and associated KPIs
Collaborating and working with the business’s senior stakeholders and sales executives on account management, strategy, and growth
Ensuring operational teams are aware of planned changes and the appropriate support structures are in place
Delivery of reports and service review meetings remotely or onsite as per contract
Champion the completion of NPS surveys with customers and strive to achieve a promoter score for all customers
Ensuring best practice processes are in place, followed, monitored, and audited as per the agreed schedules

Requirements

Essential

Previous experience as an SDM and managing large customers
Conversant with the ITIL Framework (IT Infrastructure Library)
Experience of working in a service management role within an Information Technology environment
Demonstrable experience of achieving targets and delivering an effective service to customers with SLAs
Strong communication skills – written and verbal with an understanding of situational best practices
Ability to lead, manage and/or influence both internal resources and customer resources to achieve successful outcomes
Demonstrable experience of producing and analysing customer service delivery performance reports, presenting findings and recommendations to management and customers to improve the service

Desirable

Evidence of achieving promoter level relationship scores amongst customer portfolios
Previous experience of working collaboratively with customers to support their IT strategy, profiling and acting on future opportunities.
Experience of delivery ITIL aligned services

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

Company Pension Scheme and matching contributions

Company Perks portal

Private Medical insurance

️ Life assurance

✈️ 25 days holiday plus bank holidays plus holiday trading

Your Birthday off, on us

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Employee Assistance Programme

Technical Training Academy and E-learning

Hybrid working

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

Quick apply

Refine Your Search

customer technical support manager jobs in dodington, som

IT Service Delivery Manager

Operations Manager

Technical Support Manager

Senior Member Support Manager

Repairs Team Leader

Service Desk Manager

Customer Technical Support Manager

Technical Manager

Business Analyst

Project Manager - Coatings

Estates Officer Specialist Estates Services

System Development & Application Manager

Lead Database Administrator

Customer Services Advisor

Senior Operations Manager

Management Information Analyst

Supervisor Plus

Lead Specifications Technologist

Director of Development and Regeneration

Enterprise Data Architect

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