Service desk engineer Work, Jobs in Dodworth, Syk (with Salaries)

3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
11d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Trainee White Goods Engineer - Leeds
Pacifica —Leeds
- £26,500 - £27,000 a year
- Full-time
- Customer service
- No experience needed
- Electrical experience
- Annual leave
Quick apply
7d
Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Data analysis skills
- Java
- SQL
19h
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
10d
Central Product Optimiser- 24/7 Waste Network Desk
Yorkshire Water —Bradford
- £38,898 - £48,623 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
- Annual leave
- Flexible schedule
3d
Hire Desk Controller
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Project management
- Mentoring
Quick apply
2d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
10d
Systems Operations Engineer
Genuit Group —Leeds
- Full-time
- Azure
- Communication skills
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount

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3rd Line Service Desk Engineer

Millgate -
Sheffield

Quick apply

Job details

Full-time
£30,000 a year
11 days ago

Qualifications

Microsoft Windows Server
Azure
Virtualisation
Problem management
Root cause analysis

Full job description

Job Advert

Role Purpose

The 3rd Line Service Desk Engineer is the senior technical escalation point within the Service Desk, responsible for resolving the most complex technical issues across Millgate’s external client base and internal users.

The role provides advanced technical expertise, proactive problem management, and support for ongoing service improvement, both remotely and on client site when required. In addition, the 3rd Line Engineer plays a key role in mentoring Service Desk Engineers and supporting the stability, security, and performance of client environments.

Key Responsibilities

Advanced Technical Escalation & Resolution

Act as the primary escalation point for complex incidents from 1st and 2nd Line Engineers
Diagnose and resolve high-severity and technically complex issues across:

o Microsoft 365 and Azure environments

o Windows Server and endpoint infrastructure

o Networking, security, and virtualisation platforms

Perform in-depth technical analysis and root-cause identification
Provide both remote and on-site support where required

Ownership of Critical Incidents

Take ownership of major incidents and ensure they are driven through to resolution
Maintain clear structure and control during high-priority or business-critical outages
Ensure timely communication, escalation, and stakeholder updates throughout
Work collaboratively across internal teams to restore service as quickly as possible

Client & Internal Stakeholder Communication

Maintain proactive, clear, and professional communication with clients and internal users
Set expectations on resolution plans, risks, and timelines
Act as a technical authority and trusted advisor for complex issues
Represent Millgate with professionalism, confidence, and technical credibility

Problem Management & Service Improvement

Identify recurring incidents and perform root-cause analysis
Recommend and implement permanent fixes and preventative measures
Contribute to continuous improvement of Service Desk processes, tooling, and standards
Work closely with leadership to improve service reliability and efficiency

Documentation & Technical Governance

Produce high-quality technical documentation for incidents, changes, and solutions
Maintain and enhance internal documentation systems (e.g. IT Glue)
Ensure all work is documented clearly, accurately, and in line with standards
Support maintaining consistency and quality across Service Desk documentation

Collaboration, Mentoring & Leadership Support

Mentor and support 1st and 2nd Line Engineers, providing guidance and technical development
Act as a point of escalation support during busy periods or major incidents
Collaborate with Projects, Solutions, and Engineering teams on implementations and escalations
Support knowledge sharing and uplift of overall Service Desk capability

Operational Excellence & Service Delivery

Ensure all work is delivered in line with SLAs, processes, and service standards
Follow escalation paths, change management, and operational procedures
Contribute to stability, performance, and security of client environments

Quick apply

Refine Your Search

service desk engineer jobs in dodworth, syk

3rd Line Service Desk Engineer

1st-2nd Line IT Support Engineer

Trainee White Goods Engineer - Leeds

Print Service Desk Technical Customer Support Engineer - Level 4

Service Desk Engineer - 3rd Line

Senior Service Desk Engineer

Level 1 Helpdesk Engineer

Central Product Optimiser- 24/7 Waste Network Desk

Hire Desk Controller

Professional Services Engineer (4th Line)

Level 2 Helpdesk Engineer

Network Operations Engineer

Modern Workplace Engineer

Business and Operations Support Engineer - 24/7 cover

Customer Help Desk Advisor

IT Field Engineer

Systems Operations Engineer

2nd Line Manager

Coordination & Compliance Supervisor - Oldham

Desk Based Account Manager

I want to receive the latest job alerts for service desk engineer in dodworth, syk

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