User support technician Work, Jobs in Donaghadee, Dow (with Salaries)

End User Support Technician
Thales —Belfast
- Weekend availability
- Annual leave
- Employee discount
6d
Building Fabric Technician
ISS Facility Services —Belfast
- £35,000 a year
- Overtime
Quick apply
Maintenance Technician
Belfast Central Mission —Belfast
- £28,264.60 a year
- Full-time
- Programmable logic controllers
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Mobile App Developer
GEA Group Aktiengesellschaft —Belfast
- Full-time
- Hybrid work
- Engineering
- English
- Travel
2d
Joiner / Building Fabrication
ABM UK —Belfast
- Weekend availability
- Customer service
- Communication skills
Quick apply
Graduate Modern Workspace Technician
Wolfspeed Services UK Limited —Belfast
- Computer Science
- Bachelor's degree
- In-person
Quick apply
1d
Vehicle Technician - Lotus | Maserati | Ferrari
Charles Hurst —Belfast
- £34,000 - £40,000 a year
- Mechanical knowledge
- Annual leave
Quick apply
Belfast Cupra/Seat BYD Technician
Charles Hurst —Belfast
- £34,000 - £42,600 a year
- Call to connect
- Annual leave
- Flexible schedule
Quick apply
Parts Advisor
Charles Hurst —Belfast
- £29,444 a year
- Full-time
- Annual leave
Quick apply
Software Engineer - Belfast
GEA Group Aktiengesellschaft —Belfast
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
6d
Seat/Cupra/BYD Technician
Charles Hurst —Belfast
- £34,000 - £42,600 a year
- Call to connect
- Annual leave
- Flexible schedule
Quick apply
Joiner / Building Fabrication
ABM —Belfast
- Weekend availability
- Customer service
- Communication skills
Senior Software Engineer
GEA Group Aktiengesellschaft —Belfast
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
Vehicle Technician / Mechanic
Charles Hurst —Belfast
- £32,000 - £42,600 a year
- Annual leave
Quick apply
Technician/Mechanic
Charles Hurst —Newtownabbey
- £34,000 - £42,600 a year
- Annual leave
Quick apply
BMW Motorcyle Technician / Mechanic
Charles Hurst —Belfast
- £30,000 - £42,600 a year
- Annual leave
Quick apply
Senior/Master Technician
Charles Hurst —Belfast
- £36,000 - £40,000 a year
- Full-time
- Customer service
- Automotive diagnostics
- Annual leave
Quick apply
Paint/Prep Panel Beater Non Structural
Charles Hurst —Belfast
- Up to £38,000 a year
- Full-time
- Annual leave
Quick apply
1d
Vehicle Technician / Mechanic – Charles Hurst Belfast Nissan
Charles Hurst —Belfast
- £34,000 - £42,600 a year
- Call to connect
- Annual leave
- Flexible schedule
Quick apply

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Building Fabric Technician
ISS Facility Services —Belfast
Full UK Driver’s License (maximum 6 points, no drink driving offences). General building fabric maintenance including doors, locks/hinges, flooring, and…
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ABM UK —Belfast
Conduct reactive gutter cleaning where safe access is available. Collaborate with the wider facilities management team, including supervisors, technicians, and…
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End User Support Technician

Thales -
Belfast

Apply Now

Job details

Full-time
6 days ago

Benefits

Cycle to work scheme
Annual leave
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Technical troubleshooting
Desktop support
SCCM
IP networking
Customer support
Customer interaction
Fault diagnosis and repair
Mobile devices

Full job description

Location: Belfast, United Kingdom

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We are a leading name in our markets and a diverse, constantly evolving organisation. Join us.

We are currently looking to recruit an End User Support Technician to join our team in Belfast. The role will assist the support of the IT infrastructure covering around 2000 users in a multi network environment providing desktop support services.

Key Responsibilities and Tasks:

Provide desktop support (2nd/3rd Line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from basic Laptop/desktop builds to entire user IT relocation projects).
Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.
Ensure appropriate support is provided within contractual support hours (the minimum hours per week will be 37 – (8hrs Mon to Thu and 5hrs Fri). However, a flexible attitude to work hours is expected and may require evening and weekend work on occasion. The candidate should be available for on-call if required.
Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.
Support and deployment of Smartphone’s - iPhone and Android.
Support and cover a kiosk-based support solution to troubleshoot IT requests at a drop-in centre based in the Belfast sites giving the customer flexibility for the support provided.

Qualifications, Experience and Skills:

Experience working in an IT support environment working directly with users in face-to-face situations. Ability to diagnose faults and think on their feet to find a solution.
Experience with desktop/laptop environments covering Windows 11, Windows 10, Office applications. Skills with engineering and bespoke desktop applications desirable.
Ability to interact with users at all levels including senior VIPs. Resilience to challenging feedback and able to show sympathetic but firm and positive responses.
Teamwork focus, able to work with teams located at other remote sites as required.
Ability to prioritise and action calls in busy user environment and to take on work delegated by central Service Desk
Ability to identify and suggest where team and processes could develop and enhance levels of service to users and IS internally
A highly flexible attitude is required where the ability to take on tasks and travel to other sites in the region at short notice is needed.
Knowledge of the following: Desktop Support experience (Windows 11 / Windows 10), Fault-Finding and Troubleshooting skills, User Administration, Cisco AnyConnect support, SCCM, Bitlocker, VMware Horizon, Active Directory, Software Installation, Laptop / Desktop / Virtual desktop builds

Desirable:

Automation tools (such as SCCM)
Network patching and Cable Tracing
Hardware Installation/Troubleshooting
iOS / Android / Phone Support
Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.

#LI-MC2

At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

Join Thales in the UK – Innovate with us and shape the future!

Apply Now

Refine Your Search

user support technician jobs in donaghadee, dow

End User Support Technician

Building Fabric Technician

Maintenance Technician

Mobile App Developer

Joiner / Building Fabrication

Graduate Modern Workspace Technician

Vehicle Technician - Lotus | Maserati | Ferrari

Belfast Cupra/Seat BYD Technician

Parts Advisor

Software Engineer - Belfast

Seat/Cupra/BYD Technician

Joiner / Building Fabrication

Senior Software Engineer

Vehicle Technician / Mechanic

Technician/Mechanic

BMW Motorcyle Technician / Mechanic

Senior/Master Technician

Paint/Prep Panel Beater Non Structural

Vehicle Technician / Mechanic – Charles Hurst Belfast Nissan

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I want to receive the latest job alerts for user support technician in donaghadee, dow

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