3rd line support engineer Work, Jobs in Doncaster, Syk (with Salaries)

IT Support Engineer
HSL Chairs —Batley
- £30,000 a year
- Weekend availability
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
1d
EMEA Technical Delivery Supervisor (Hybrid)
Transaction Network Services —Sheffield
- Full-time
- Azure
- Engineering
- AWS

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3rd Line Service Desk Engineer
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Act as a technical authority and trusted advisor for complex issues. Act as a point of escalation support during busy periods or major incidents.
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3rd Line Support Engineer
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With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly,…
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IT Support Engineer

HSL Chairs -
Batley

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Microsoft Windows Server
Driving Licence
Microsoft Exchange
Windows
Microsoft Office
SQL
VoIP
Remote access software
IT support
Mobile device management
Mac OS
IT
Active Directory

Full job description

IT Support Engineer

Reporting to: IT Manager
Hours: Monday to Friday, 37.5 hours per week

There may be a requirement to provide out-of-hours support via a planned on-call rota. This is currently being trialled and is not a contractual requirement at this stage.

About HSL

HSL is a proud Yorkshire-based, third-generation family business with over 50 comfort stores across the UK. For more than 50 years, we’ve designed and handcrafted chairs, sofas and beds that improve our customers’ wellbeing and quality of life.

Our unique CleverComfort™ technology ensures targeted support to improve posture and comfort. As we continue to grow, we’re looking for an experienced IT Support Engineer to join our IT team, supporting colleagues across Head Office and retail stores.

The Role

You’ll play a vital role in keeping our business running smoothly by delivering high-quality IT support across systems, networks and users. From setting up devices to resolving complex technical issues, your work will directly support business continuity.

This is a varied, hands-on role where you’ll support day-to-day IT needs, share knowledge with colleagues, and ensure systems remain secure, reliable and efficient.

Key Responsibilities

Provide 1st, 2nd and 3rd line IT support
Conduct IT audits and health checks
Maintain IT asset registers
Monitor and test backup solutions
Manage antivirus, security and device protection
Perform maintenance, upgrades and installations
Support and manage email systems
Handle IT tickets within agreed SLAs
Recommend hardware/software improvements
Ensure data integrity, password and system security
Troubleshoot hardware, printers, connectivity and software
Maintain documentation and procedures
Manage vendor relationships
Support IT projects and initiatives
Work independently with minimal supervision
Participate in on-call rota (trial) and respond to critical incidents when required

Duties may vary and are not exhaustive.

Essential Skills & Experience

Windows Server 2016+ (Active Directory administration)
File and print server configuration
Remote Desktop Services
Exchange Server 2016 (hybrid)
Microsoft 365 administration
Basic SQL/database knowledge
Microsoft Office 2016+
Windows 10 and macOS setup/support
Laptop, desktop and mobile device configuration
VOIP systems administration
Virtual environments (Hyper-V)

You Will Also:

Hold a full UK driving licence
Be willing to travel to sites
Work Monday–Friday (9am–5pm) with flexibility for occasional weekend cover

Desirable Skills

ERP systems
Veeam
Hesk helpdesk software
Sophos antivirus
WebMarshal
Wyse/IGEL thin clients
Time & Attendance systems
Nutanix

Out-of-Hours Support (Trial)

We are trialling an out-of-hours support model to strengthen service resilience:

Rotating on-call rota
Evening, weekend and bank holiday cover
Standby payments and enhanced rates

This arrangement is under review and may not become permanent.

What We Offer

Career development and progression opportunities
A supportive, friendly working environment
Competitive salary

Benefits

Employer pension contribution
Westfield Health cash-back plan
Staff discounts (HSL and partner retailers)
Employee Assistance Programme
Group Life Insurance
22 days holiday + bank holidays, rising to 25 with service

Join Us

If you enjoy solving problems, supporting people, and making a real impact in a growing business, we’d love to hear from you!

Quick apply

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3rd line support engineer jobs in doncaster, syk

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About HSL

The Role

Key Responsibilities

Essential Skills & Experience

You Will Also:

Desirable Skills

Out-of-Hours Support (Trial)

What We Offer

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