Dfs furniture stores Work, Jobs in Doncaster (with Salaries)

Support Advisor - home
DFS —Doncaster
- Customer service
- Computer literacy
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Upholsterer
DFS —Doncaster
- £14.50 an hour
- Power tools
- Employee assistance programme
- Employee discount
Quick apply
11d
Production Operative
DFS —Doncaster
- £25,485 - £26,529 a year
- Full-time
- No experience needed
- Paid training
- Employee discount
Quick apply
7d
Customer Support Adviser
DFS —Doncaster
- Weekend availability
- English
- Computer skills
- Leadership
- Work from home
- Employee assistance programme
Quick apply
10d
Merchandiser
DFS —Doncaster
- £32,000 - £38,000 a year
- Microsoft Excel
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
5d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
3d
Management Accounts Assistant
DFS —Doncaster
- £25,500 - £28,000 a year
- Microsoft Excel
- Accounting
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Maintenance Engineer
DFS —Doncaster
- £30,000 a year
- Monday to Friday
- Maintenance
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Licensing and Brand Manager
DFS —Doncaster
- Team management
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
10d
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Software development
- IT
- Employee assistance programme
- Employee discount
Quick apply
11d
Payroll Specialist
DFS —Doncaster
- Google Suite
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Technical Project Manager (Finance)
DFS —Adwick le Street
- PMP
- Project management
- Software development
- Employee assistance programme
- Employee discount
Quick apply
10d

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Support Advisor - home

DFS -
Doncaster

Quick apply

Job details

10 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Customer service
Computer literacy
GCSE
Complaint handling
Zendesk
Leadership

Full job description

Job Introduction

About the role

What you'll be doing:

Owning escalated Home Support contacts from Zendesk/internal routes through to resolution, ensuring clear notes, actions and customer updates.
- Handling complex pre-delivery queries including supplier delays, delivery chases, booking issues, change requests, oversold/stock concerns, rewrites, cancellations and multi-route order queries.
Handling post-delivery issues including damaged/faulty items, service visit outcomes, replacements, re selections, collections, allowance-to-keep/goodwill requests and failed/will-not-fit deliveries.
Making proactive customer contact by phone and email, setting realistic expectations and keeping customers informed at agreed points.
Using DFS systems and partner portals to review orders, delivery status, stock availability, service reports, supplier updates and customer history.
Working with stores, CCS/ASC, Central Processing, suppliers, Wincanton/WS, Emmiera, Product Support, Quality and Commercial teams to progress cases.
Applying commercial judgement to balance customer resolution with stock save, stock creation, supplier debit/rebate opportunity, cost control and customer retention.
Identifying risk and escalate appropriately, including CEO complaints, legal/Section 75/chargeback, vulnerable customers, reputation or high-profile cases, repeat failures and high-cost decisions.
Hitting & Exceed team KPI performance across SLA, first contact resolution, completed per hour, quality/compliance, reopen rate, customer satisfaction and stock saved.
Capturing process, product and supplier issues, sharing insight that helps improve customer journeys and reduce repeat contacts or avoidable cost.

Key Skills and qualifications

Previous customer service, retail, contact centre or complaint handling experience preferred.
Experience of dealing with escalated customers, complex cases or high-volume administrative work would be beneficial.
Strong English and Maths standard, ideally GCSE/O-level or equivalent.
Good computer literacy and confidence working across several systems at once.
DFS/Home product knowledge and system experience such as Zendesk, Glance, Fluent, HDX, Edge, WS Portal or Emmiera is helpful but not essential.
Experience of working with suppliers, delivery partners or service/repair routes is advantageous.
Must be comfortable making outbound customer contact and owning cases through to resolution.

Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.

Room to grow

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.

For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

Our DFS Group benefits

We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

22 days holiday, plus the option to buy up to 5 more
Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
Health cash plan from £2 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000 through salary sacrifice
Cycle to Work scheme for bikes and accessories up to £1,500
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.

If your experience does not quite match every part of the role, we’d still love to hear from you.

If you need any adjustments or additional support during the application process, please contact our Talent Team at [email protected], and we will be happy to help.

Quick apply

Refine Your Search

dfs furniture stores jobs in doncaster

Support Advisor - home

Upholsterer

Production Operative

Customer Support Adviser

Merchandiser

IT Service Desk Analyst

Management Accounts Assistant

Maintenance Engineer

Senior Licensing and Brand Manager

Business Analyst

Payroll Specialist

Technical Project Manager (Finance)

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