Job Introduction
At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.
Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.
Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of.
When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.
This is a great opportunity to develop your skills and build a career within the Quality team, with the potential to take on more responsibility and progress within the role and wider team. You’ll also have the opportunity to work towards an ISO 9001 Lead Auditor qualification, gain valuable quality experience and, depending on business needs, have opportunities to travel and work with suppliers in different locations.
As a Quality Co-ordinator, you’ll play an important role in helping us maintain high standards across our suppliers, products and processes. You’ll work closely with suppliers and internal teams to support audits, quality projects, reporting and continuous improvement.
Whether you’re already working in a quality environment or looking to take the next step in your career, we’re looking for someone with the right attitude, a willingness to learn and the ambition to develop and progress within DFS.
Coordinating supplier audits and making sure information and documentation is completed on time.
Keeping supplier records, certificates and audit information accurate and up to date.
Working with suppliers and internal teams to support quality and improvement activities.
Helping to coordinate projects, track progress and make sure actions are followed up.
Reviewing quality, customer complaint and NPS information to identify trends and areas where we can improve.
Producing regular reports and sharing key findings with the relevant teams.
Supporting supplier performance reporting and helping teams understand how suppliers are performing.
Building positive working relationships with suppliers and colleagues across the business.
Supporting ESG activities by keeping information updated and following up on outstanding actions.
Supporting New Product Development by coordinating information, actions and project updates.
Keeping quality, product and compliance information organised and easy to access.
Supporting meetings by taking notes, recording actions and following up on agreed tasks.
Working closely with Quality, ESG, Buying, Product and supplier teams to help deliver projects successfully.
Excellent knowledge of Google Drive and Microsoft Excel is essential. Experience with Power BI would be an advantage
Experience in a quality, compliance, supply chain, technical or co-ordination role – but we’re also open to someone looking to take the next step in their career.
Experience working with suppliers, customers or external partners would be beneficial.
Good organisational skills and the ability to manage several tasks and deadlines at once.
Good attention to detail and a willingness to learn.
Confidence working with information, reports and data, with the ability to spot trends and identify areas for improvement.
Good communication skills and the confidence to build relationships with different people.
A proactive approach, with the ability to take ownership and follow things through.
The ability to work independently while also being a strong team player.
Experience with audits, compliance or quality standards would be advantageous but isn’t essential.
An interest in developing a career within Quality, Compliance, Supply Chain or Product.
Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.
Room to grow
Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.
From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.
For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.
Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.
We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:
22 days holiday, plus the option to buy up to 5 more
Enhanced parental leave
Health cash plan from £2 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000 through salary sacrifice
Cycle to Work scheme for bikes and accessories up to £1,500
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year
We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.
We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.
If your experience does not quite match every part of the role, we’d still love to hear from you.
If you need any adjustments or additional support during the application process, please contact our Talent Team at [email protected] and we will be happy to help.
