Client advisor Work, Jobs in Donnington, Gls (with Salaries)

Advice Session Supervisor
North and West Gloucestershire Citizens Advice —Cheltenham
- £27,316 - £30,152 a year
- Part-time
- Research
- Supervising experience
- Mentoring
- Free parking
- Store discount
Quick apply
12d
ICOOC Community Event Manager role
Armstrong Wolfe —Tewkesbury
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- English
- Financial services
- Communication skills
Quick apply
Customer Service Advisor - Part-Time Evening/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Annual leave
Quick apply
Customer Advisor
Valpak Ltd —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Full-time
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Annual leave
10d
Temporary Customer Advisor
Valpak Ltd —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Annual leave
9d
Temporary Supplier Engagement Advisor
Valpak Ltd —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Annual leave
9d
Customer Service Advisor
Network Plus —Kidlington
- £27,000 - £28,000 a year
- Full-time
- Computer literacy
- Computer skills
Quick apply
International Account Advisor
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Computer literacy
- Annual leave
Sales Executive (MarTech) - remote job
CDXP Me —Kington
- Remote
- CRM software
- English
- Business development
Wellbeing & Employability Advisor
Crystal Pathways —Gloucester
- £25,000 - £28,000 a year
- Full-time
- Travel
- Psychology
- Mentoring
- Employee discount
Quick apply
2d
Regulatory Advisor Manager
Campden BRI —Chipping Campden
- £45,000 - £60,000 a year
- Remote
- Customer service
- Business development
- Analysis skills
- Employee discount
Advice Session Supervisor
Citizens Advice —Cheltenham
- £15,503 - £17,113 a year
- Supervising experience
- Communication skills
12d
Operations Coordinator
Abercrombie & Kent —Cheltenham
- Full-time
- Hybrid work
- Maths
- Quality control
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Sales & Business Development Manager
iPipeline —Cheltenham
- Full-time
- Remote
- Business development
- Travel
- Financial services
- Health & wellbeing programme
- Annual leave
HR Administrator
Absolute Works —Barford
- From £26,000 a year
- Full-time
- Administrative experience
- Data entry
- Contracts
Quick apply
4d
Regulatory Innovation & Nutrition Manager
Campden BRI —Chipping Campden
- Remote
- Business development
- Project management
- Continuous improvement
- Employee discount
Veterinary Receptionist / Client Care Advisor
Vets for Pets —Gloucester
- Full-time
- Computer literacy
- Front desk
- Computer skills
- Employee discount
2d
GDASS Independent Domestic Violence Advisor (IDVA)
GreenSquareAccord —Gloucester
- £30,553 a year
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Supplier Engagement Advisor
Valpak Ltd —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Full-time
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Annual leave
Student Veterinary Nurse
Vets for Pets —Cirencester
- Weekend availability
- Computer literacy
- Cleaning
- Computer skills
- Employee discount
12d

I want to receive the latest job alerts for client advisor in donnington, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Advice Session Supervisor

North and West Gloucestershire Citizens Advice
Cheltenham

Quick apply

Job details

Permanent | Part-time
£27,316 - £30,152 a year
12 days ago

Benefits

Free parking
Casual dress
Store discount
Additional leave
Employee mentoring programme
Flexitime
Company pension
Work from home
Employee discount
Bereavement leave
Sick pay

Qualifications

Mentoring junior staff
Case note recording
Case record updates
Research
Technical support
Performance management
Supervising experience
Staff training
Mentoring
Employee performance appraisals
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Company Overview

North & West Gloucestershire Citizens Advice was established in September 1939 to serve citizens in difficulty with confidential, free, independent, and impartial advice. Over the decades, we have expanded our services across multiple locations, providing guidance on issues such as debt, housing, benefits, consumer rights, and employment to residents in our community.

Job Overview

We are looking for an enthusiastic individual with recent experience of advice work either as a supervisor or as a general advisor wishing to progress their career. You will have excellent interpersonal and communication skills and be able to work flexibly as part of a wider team.

Apart from your ability to give good quality advice, you will need the confidence to support a team of volunteers and paid staff who deliver our front line services and various projects.

We believe that ethics and attitude are equally as important as knowledge and we are looking for someone who wants to make a real difference to people’s lives. We in turn value all our people and can offer a supportive environment within a charity setting that is truly committed to social justice.

Duties

Supervising advice sessions

Manage the practicalities of the advice session and ensure adequate staffing and resources.
Provide an appropriate level of support and supervision to individual workers depending on their level of competence.
Monitor the case records / telephone calls of designated staff to meet quality standards and service level agreements across core and project-based services (e.g. Advice First Aid, Barnwood Trust, Foodbank, etc.)
Carry out Performance Quality Framework assessments, as directed .
Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers.
Ensure effective involvement of staff (paid and volunteer) in gathering research and campaigns evidence
Keep up to date with research and campaigns issues and contribute to research and campaigns work including drafting plans and identifying priorities for campaigns and development.
Support and oversee advisers delivering advice across external projects such as Advice First Aid, Barnwood Trust and Foodbank partnerships, ensuring consistent standards and work with appropriate line manager to ensure coordination of workflow.
Assist the Core Services Manager and Community and Partnership Manager to incorporate into advice sessions any requirements of newly acquired projects
Undertake reasonably requested ad hoc exercises from time to time

Staff management

Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best.
Participate in recruitment and selection activities as delegated.
Participate in the induction of new staff as delegated.
To liaise with Training Officer to ensure smooth transition into development phase by providing observation, case checking and role development of new staff members leading to qualification as a generalist adviser.
Ensure the effective performance management and development of staff through regular supervision sessions, the appraisal process and learning and development.
Provide supervision, performance support and case oversight to advisers across both core Citizens Advice services and externally funded or partnership projects (e.g. Advice First Aid, Barnwood Trust, Foodbank delivery).
Encourage good teamwork and lines of communication between all members of staff.
Participate in meetings as delegated/requested.
Commitment to work with team leaders to support and share knowledge with each other to assist the development of these leadership roles.

Manage and oversee practicalities of the advice session by:

checking on resources available (e.g. rooms, information, working computers, leaflets)
ensuring resources are available given the expected number of clients
checking that all cases are written up and follow-up action identified and logged
checking referrals and advice follow-up work

Deal with any problems such as:

disturbances, aggressive/violent clients
emergency procedures (e.g. fire, accident, any safety concerns from bureau workers

emergency procedures (e.g. fire, accident, any safety concerns from bureau workers

Qualifications

1. Ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service.

2. A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.

3. Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

4. Ability to monitor and maintain own standards

5. Ability to communicate effectively verbally and in writing.

6. Demonstrable understanding of the issues affecting society and their implications for clients and service provision.

7. Demonstrable understanding of the issues involved in interviewing clients.

8. Proven ability to manage / supervise others, including ability to recruit, develop and motivate staff.

9. Proven ability to monitor and maintain service delivery against agreed targets/KPI’s

10. Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.

11. Proven ability to supervise and support advisers working across both core advice services and externally funded or partnership projects.

12. Proven ability to supervise and monitor advice work and to maintain casework systems and procedures.

13. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.

14. Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.

15. Ability to monitor and maintain recording systems and procedures.

16. Ability to research, analyse and interpret complex information.

17. A commitment to continuous professional development.

18. Ability to manage multi-channel advice sessions.

Join us as an Advice Session Supervisor and play a pivotal role in empowering individuals through expert guidance while leading a passionate team dedicated to making a difference.

Pay: £27,316.00-£30,152.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company pension
Employee mentoring programme
Flexitime
Free parking
Sick pay
Store discount
Work from home

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in donnington, gls

Advice Session Supervisor

ICOOC Community Event Manager role

Customer Service Advisor - Part-Time Evening/Weekends

Customer Advisor

Temporary Customer Advisor

Temporary Supplier Engagement Advisor

Customer Service Advisor

International Account Advisor

Sales Executive (MarTech) - remote job

Wellbeing & Employability Advisor

Regulatory Advisor Manager

Advice Session Supervisor

Operations Coordinator

Sales & Business Development Manager

HR Administrator

Regulatory Innovation & Nutrition Manager

Veterinary Receptionist / Client Care Advisor

GDASS Independent Domestic Violence Advisor (IDVA)

Supplier Engagement Advisor

Student Veterinary Nurse

I want to receive the latest job alerts for client advisor in donnington, gls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected