It engineer Work, Jobs in Dorton, Bkm (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
1st Line Technical Support Engineer
CTS Group Ltd —Abingdon
- Full-time
- Microsoft Outlook
- Microsoft Office
- Computer networking
- Free parking
Quick apply
5d
Regional End User Technical Support Engineer
NHS Blood and Transplant —Oxford
- £32,073 - £39,043 a year
- Weekend availability
- Windows
- Microsoft Office
- Driving
- Annual leave
- Employee assistance programme
13d
Level 2 Service Desk Engineer
Advania UK —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Senior Control Systems Engineer - Technical Support
Infinitesima —Abingdon
- £60,000 - £75,000 a year
- Hybrid work
- Python
Quick apply
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Technical Support Engineer
Atlas Copco Group —Hemel Hempstead
- Full-time
- Hybrid work
- Administrative experience
- Continuous improvement
- Travel
8d
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
Senior Technical Support Engineer
Water Technologies - Elga —Stokenchurch
- Full-time
- Hybrid work
- Engineering
- Travel
- IT
- Annual leave
- Employee discount
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

1st Line Technical Support Engineer
CTS Group Ltd —Abingdon
Escalation of client requests (systems development & sales) to consultants/account managers. Solving user problems / answering calls and logging tickets.
Quick apply
5d
1st line Support Engineer
Ekco —Milton Keynes
While we hold technical skills in high regard, we are always looking for someone who can bring a can-do attitude and a willingness to improve and learn.
Quick apply

I want to receive the latest job alerts for it engineer in dorton, bkm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near dorton, bkm

Technical Support Specialist jobs in Oxford

Technical Support Engineer jobs in Reading

Senior Technical Support Engineer jobs in Walsall Ws2

Nhs Maternity Support Worker jobs in London

Senior Technical Support Engineer jobs in Hutton

It Support Technician jobs in London

Pastoral Support jobs in London

Technical Support Specialist jobs in Castleford

It Support Visa Sponsorship Jobs jobs in London

Technical Support Specialist jobs in Bristol

Technical Support Specialist jobs in Redditch

It Support jobs in Nottingham

Technical Support Engineer jobs in Sunderland

Mechanical Engineer jobs in Scotland

Camhs Support Worker jobs in London

Technical Support Engineer jobs in Remote

Technical Support Engineer jobs in Abingdon

Technical Support Engineer jobs in Liverpool

Service Desk Engineer jobs in Birmingham

Graduate Software Engineer jobs in London

Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

it engineer jobs in dorton, bkm

Tier 1 Technical Support Engineer

1st Line Technical Support Engineer

Regional End User Technical Support Engineer

Level 2 Service Desk Engineer

Technical Support Engineer

Senior Control Systems Engineer - Technical Support

Tech Support/System Engineer

Technical Support Engineer

Technical Support Engineer

Senior Technical Support Engineer

More jobs to discover

I want to receive the latest job alerts for it engineer in dorton, bkm

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected