About the role
Do you enjoy helping people, sharing local knowledge and being the person others turn to for advice and support?
Join the Welcome Centre team and help shape the future of customer services across the Isle of Man. Based between the Welcome Centre at the Sea Terminal and our new Regional Hubs in Peel, Ramsey and Port Erin, you'll assist residents and visitors with a wide range of information, services and enquiries.
You'll provide the full range of Welcome Centre services across face-to-face, telephone, email and online channels, responding to enquiries, processing payments and applications, selling transport and entertainment tickets, and providing guidance on Government services and local information.
A key part of this role will be supporting digital inclusion within our communities. You'll work directly with residents to help them get online, build confidence using technology, and access Government and other online services independently. This will include delivering one-to-one digital assistance, supporting outreach and in-reach sessions, and helping people overcome barriers to accessing services digitally.
Working at the heart of customer services, you'll connect people with the information and support they need, whether that's advice on Island attractions, travel services, Government services, digital systems, or local events. Drawing on your communication skills, initiative and customer-focused approach, you'll resolve enquiries, support service delivery and create positive experiences for everyone who visits or contacts the Welcome Centre and Regional Hubs.
If you enjoy working with people, making a difference in your community and helping others access services with confidence, we'd love to hear from you. Apply today!
A workplace that invests in you
A competitive salary that increases each 12 months until you reach the salary maximum.
A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
Ability to apply for an unpaid career break after 3 years’ service.
Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
Working for the Isle of Man Public Service
We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.
We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.
Things to note
Please note a relocation package is not available for this role.
Ready to apply?
We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [email protected].
To get the best out of your application, read our article on the important essentials you need to know before applying.
Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online, please contact us on 01624 685000 or by email at [email protected].
