Business assurance manager, business control unit Work, Jobs in Douglas, Iom (with Salaries)

Customer Care Coordinator
Dandara —Douglas
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Assistant Manager
Boots —Isle Of Man
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
Senior Manager, Risk Governance and Reporting
Standard Bank —Douglas
- Full-time
- Financial services
- Business
- Leadership
Sales Manager
NEXT —Douglas
- From £14,644 a year
- Part-time
4d
Senior Health Care Assistant
LV Care Group —Port Erin
- Full-time
- Medication administration
- Supervising experience
- Organisational skills
Quick apply
Health Care Assistants
LV Care Group —Port Erin
- Full-time
- Medication administration
- Organisational skills
- Care plans
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Customer Care Coordinator
Dandara —Douglas
Confident in dealing with homeowners, subcontractors, and internal teams. Customers expect their homes to be of the highest standard, and you will make sure…
Senior Admin - Investment Operations
Canada life International Services Limited —Douglas
Ensure all internal and external communications demonstrate service excellence and keep our customers accurately informed.

I want to receive the latest job alerts for business assurance manager, business control unit in douglas, iom

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business assurance manager, business control unit jobs near douglas, iom

Customer Care Coordinator

Dandara -
Douglas

Apply Now

Job details

Benefits

Annual leave
Employee assistance programme
Private medical insurance
Employee discount
Pay rise

Qualifications

Customer service
Microsoft Office
Purchasing
IT
Construction experience
Communication skills

Full job description

Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

Our Customer Care team in the Isle of Man make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What you'll be doing

Act as the first point of contact for homeowners regarding customer care and defect enquiries.
Log, track, and manage customer care issues from report through to resolution.
Schedule and coordinate Customer Care Technicians and subcontractors to attend remedial works.
Communicate clearly and professionally with homeowners to manage expectations and appointment times.
Ensure defects are addressed within agreed service levels and warranty requirements.
Maintain accurate and up-to-date customer care records and systems.
Monitor outstanding issues and follow up to ensure timely completion.
Support defect inspections and quality checks where required.
Escalate unresolved or high-risk issues to Customer Care Management.
Ensure compliance with company procedures, consumer codes, and health & safety requirements.
Contribute to continuous improvement of customer care processes and customer satisfaction.
Follow up on customer feedback via customer surveys in close-cooperation with Customer Care Manager
Strive to achieve gains in ‘Customer Satisfaction’ and ‘Recommended’ ratings as reported by HBF.
Carry out day to day office administration to drive smooth running of the department.

What you'll bring

Experience in a Customer Care Coordinator, Customer Service, or Aftercare role, ideally within housebuilding or residential construction.
Strong customer service and communication skills.
Highly organised with the ability to manage multiple cases and priorities.
Confident in dealing with homeowners, subcontractors, and internal teams.
Comfortable using customer care systems and Microsoft Office.
Calm, professional, and solutions-focused approach.
Understanding of new-build warranty processes is advantageous but not essential.

Why Dandara

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies and it’s all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.

What's in it for you

Competitive salary depending on experience
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
Discretionary annual bonus scheme
Private medical insurance
Life assurance (3x salary, with option to increase to 4x)
Employee assistance programme
Discounts on a range of retailers, restaurants, leisure providers and more

Apply Now

Refine Your Search

business assurance manager, business control unit jobs in douglas, iom

Customer Care Coordinator

Assistant Manager

Senior Manager, Risk Governance and Reporting

Sales Manager

Senior Health Care Assistant

Health Care Assistants

Other jobs to consider

I want to receive the latest job alerts for business assurance manager, business control unit in douglas, iom

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected