Personal banking manager Work, Jobs in Douglas, Iom (with Salaries)

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- Full-time
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Standard Bank —Douglas
- Full-time
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Quality Assurance Officer

Standard Bank -
Douglas

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Job details

Full-time
4 days ago

Qualifications

Data analysis skills
Front desk
Root cause analysis
Banking

Full job description

Job Overview

Business Segment: Group Functions

Company: Standard Bank Isle of Man

Location: IM, Douglas, Douglas, Circular Road 1

Job Type: Full-time

Job Ref ID: 80439820A-0002

Date Posted: 7/22/2026

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Job Description

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

To provide a quality assurance function for Affluent Express and its value chain to monitor and evaluate the quality of customer interactions in alignment with the relevant standards and frameworks. To analyse trends/patterns, conduct root cause analysis and provide mentoring on areas of concern and prepare recommendations for improvements.

Qualifications

Minimum Qualification:

First Degree in Consumer Services

Experience Required

3-4 years in Personal and Private Banking
Experience of working in a either a Branch or Private Banking environment with knowledge of its associated products, processes and systems. Experience in data analysis, problem identification and reporting. Experience within a call centre environment (e.g., quality of engagements and development of agents).

Key Outputs :

Conduct calibration sessions by verifying that Bankers are providing up-to-date information, follow current processes, call scripts and communicate effectively to clients in order to standardise the quality of calls and other forms of communication.
Enhance understanding of all appropriate regulations and processes by interacting with compliance team to ensure QA processes are aligned with relevant rules and regulations.
Perform quality assurance checks on an agreed sample size of calls logged to monitor whether the quality of the service provided is in line with the agreed minimum standards.
Provide weekly and monthly feedback to the Manager, Affluent Express
Implement quality assurance measures aligned to client expectations.Incorporate the relevant aspects into checklists to prevent reoccurrence as identified through audits.

#SBO

Additional Information

Behavioural Competencies:

Adopting Practical Approaches
Articulating Information
Team Working
Managing Tasks
Meeting Timescales

Technical Competencies:

Compliance
Customer Reception and Channelling
Customer Understanding (Business Banking)
Product and Services Knowledge
Risk Awareness
Risk Identification
Risk Reporting

#SBO

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Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]

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personal banking manager jobs in douglas, iom

Quality Assurance Officer

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