Location: Grace Court, Folkestone
Hours: Permanent - Part Time - 30 hours per week
(for example 9am to 3pm)
Salary: £26,916.00 per annum (pro-rata for part time)
For this role, we are currently considering candidates who live within approximately 15 miles of the Scheme. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.
About the role
We are looking for an organised, customer-focused Housing Assistant to join our team at MHA. This is a varied and rewarding role, supporting the day-to-day management of a housing scheme and helping residents feel safe, supported and at home.
As a Housing Assistant, you will provide a tailored housing management service across different tenures, working closely with the Housing Manager, care colleagues and external partners. You will play a key role in maintaining safe, well-managed homes, supporting community life and delivering high-quality customer service in line with MHA’s values.
What you will do
- Support the Housing Manager with the efficient running of the scheme, including housing management, maintenance and administration.
- Assist with void management, repairs, allocations, lettings and rent or service charge arrears.
- Lead on health & safety compliance within the scheme and support the management of anti-social behaviour.
- Ensure accurate record keeping in line with statutory, regulatory and organisational requirements.
- Monitor budgets in conjunction with the Housing Manager, ensuring appropriate authorisation for expenditure.
- Support annual service charge processes and consultations with residents where required.
- Provide advice and signposting to residents around income maximisation, welfare benefits and support services.
- Work closely with estates, sales and internal teams to maintain high-quality environments and build strong communities.
- Help raise the profile of the scheme and MHA within the local community and support fundraising initiatives.
About you
We are looking for someone who is organised, approachable and committed to delivering excellent housing services.
You will bring:
- Experience of working in a housing-related role.
- Strong organisational skills, including planning, prioritising, record keeping and report writing.
- Good understanding of the impact of housing on health and wellbeing.
- Good IT skills, including the ability to use Microsoft products.
- Effective written and verbal communication and strong interpersonal skills.
- The ability to work as part of a team and manage competing priorities.
- A customer-focused approach with sensitivity to the needs of older people.
- A Level 2 Housing qualification or equivalent is desirable but not essential.
Why join MHA?
You will be joining an organisation with strong values, a supportive culture and a clear commitment to helping people live later life well. At MHA, housing roles play a vital part in supporting independence, safety and community.
Rewards and benefits
In addition to a competitive salary, you will enjoy:
- 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
- A strong pension scheme and life assurance
- Free DBS checks and uniforms (where applicable)
- Confidential counselling, chaplaincy support and access to our hardship fund
- Flexible options to buy or sell annual leave, plus family-friendly policies
- Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
- A full induction, ongoing training and development opportunities
- Long service awards to celebrate your contribution
Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.
Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Recruitment Team.
