It support Work, Jobs in Downton, Wil (with Salaries)

IT Service Desk Analyst
Help for Heroes —Salisbury
- £30,255 a year
- Full-time
- Hybrid work
- Microsoft Access
- Continuous improvement
- Travel
- Annual leave
- Employee discount
8d
IT Support Trainee Technician
Faerch Group —Poole
- From £26,500 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
IT Support Technician (1st Line) - The Hoburne Group
Hoburne —Christchurch
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Employee assistance programme
- Employee discount
AI & IT Support Technician
Muc-Off —Southampton
- Full-time
- Computer networking
- IT
- AI
- Free parking
- Employee assistance programme
Quick apply
8d
IT Support Officer
Southampton Primary Care Ltd —Southampton
- £28,275 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
12d
IT Administrator
Coles Miller Solicitors —Poole
- Customer service
- Travel
- Computer networking
- Free parking
- Employee discount
13d
Junior ICT Consultant
turn IT on —Salisbury
- £24,000 - £27,000 a year
- Full-time
- IT
- Communication skills
- School
- Employee assistance programme
Quick apply
IT Support Technician
Custom Interconnect Ltd —Andover
- £26,450.92 a year
- Azure
- ERP systems
- Microsoft Office
Quick apply
IT Administrator
Coles Miller Solicitors LLP —Poole
- From £24,000 a year
- Full-time
- Customer service
- Travel
- Computer networking
- Free parking
- Employee discount
Quick apply
14d
IT Second Line Technician
Protect Line LTD —Bournemouth
- Up to £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee discount
Quick apply
7d
IT technician, Associate
Curtiss-Wright —Wimborne
- Full-time
- IT
IT & DOCUMENT CONTROL ASSISTANT
SB Joinery —Stockbridge
- Free parking
- Referral programme
Medical IT/Quality Assurance Administrator
The Hadleigh Practice —Broadstone
- £13.98 an hour
- Part-time
- GP surgery experience
- English
- Administrative experience
- Annual leave
Quick apply
13d
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
13d
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Customer service
- Communication skills
9d
IT Systems and End User Administrator (1 Year FTC)
IMI Plc - Legacy Precision —Poole
- Full-time
- Organisational skills
- IT
- Communication skills
Technical Support & Solutions Engineer
Croma Fire & Security —Fareham
- From £30,000 a year
- Full-time
- Schematics
- Driving
- In-person
- Free parking
- Employee stock ownership plan
Quick apply
Cloud Support Engineer
NICE —Southampton
- Azure
- Customer service
- English
Quick apply
Data Systems Administrator
Port Regis School —Shaftesbury
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
8d
IT Systems and End User Administrator (1 Year FTC)
IMI Process Automation —Poole
- Organisational skills
- IT
- Communication skills
Quick apply

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IT Service Desk Analyst

Help for Heroes -
Salisbury

Apply Now

Job details

Permanent | Full-time
£30,255 a year
8 days ago

Benefits

Annual leave
Company pension
Employee discount
Life insurance

Qualifications

Microsoft Access
Technical support
Continuous improvement
IT
Active Directory

Full job description

Salary £30,255
Location Downton, Salisbury (Hybrid - minimum one day a week in the office)

This is a permanent, full time vacancy that will close in 4 days at 23:59 BST.

The Vacancy

IT Service Desk Analyst

Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week
Contract: Permanent

We have an incredible opportunity for an IT Service Desk Analyst to join our IT team and help deliver high-quality, colleague-focused IT support across Help for Heroes.

This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.

About the Role

As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.

You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.

Provide high-quality 1st and 2nd line support, responding to colleague incidents and service requests in line with agreed procedures and service expectations.
Take ownership of tickets from initial logging through to resolution or appropriate escalation, ensuring priorities are managed effectively and stakeholders are kept informed.
Support joiners, movers and leavers processes, including user accounts, access permissions, hardware, software and accurate operational records.
Maintain and update IT documentation, knowledge articles, asset records and support information to improve consistency and first-time resolution.
Contribute to service improvement by identifying trends, recurring issues and opportunities to strengthen workflows, reporting and user guidance.
Promote secure ways of working by following information security, data protection and approval processes, and escalating potential risks or incidents promptly.

About You

Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?

If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.

About the Team

You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.

The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.

In return we can offer you:

Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
Opportunity to buy and sell up to 5 days annual leave per year.
Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
3 volunteer days per year to support the Help for Heroes community.
A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: Sunday 19th July 2026 (applications may be closed early if we receive a high number of strong applications).

Interview Process: Competency-based interview, which will be held in person, on Monday 27th July 2026.

We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

Our Values

Innovative

Collaborative

Authentic

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Resourceful

Energetic

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Work Location: In person

Apply Now

Refine Your Search

it support jobs in downton, wil

IT Service Desk Analyst

IT Support Trainee Technician

IT Support Technician (1st Line) - The Hoburne Group

AI & IT Support Technician

IT Support Officer

IT Administrator

Junior ICT Consultant

IT Support Technician

IT Administrator

IT Second Line Technician

IT technician, Associate

IT & DOCUMENT CONTROL ASSISTANT

Medical IT/Quality Assurance Administrator

2nd Line Technical Analyst

ICT Support Analyst HIWFRS624489

IT Systems and End User Administrator (1 Year FTC)

Technical Support & Solutions Engineer

Cloud Support Engineer

Data Systems Administrator

IT Systems and End User Administrator (1 Year FTC)

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