Housing needs and policy Work, Jobs in Drayton, Ham (with Salaries)

Resident Liaison Officer - Social Housing
Sureserve —Havant
- £27,976 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Contract Administrator
Sureserve —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Assistant Mental Health Support Worker
Two Saints —Portsmouth
- £24,627 - £25,070 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Health & Justice RECONNECT Practitioner
Midlands Partnership University NHS Foundation Trust —Chichester
- £39,959 - £48,117 a year
- Full-time
- Research
- Data entry
13d
Support Worker (Pregnancy and Postnatal)
The Salvation Army —Southsea
- £14.16 - £14.50 an hour
- Full-time
11d
Contract Administrator
Aaron Services —Havant
- £27,976 a year
- Full-time
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
Housing Tenancy Management Officer
Neighbourhood &Tenancy Services (South) —Chichester
- £33,600 - £39,500 a year
- Full-time
- Communication skills
Quick apply
3d
Team Leader - Customer-Centric Ways of Working and Collaboration
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
13d
Service Leader
Two Saints —Portsmouth
- £33,670 - £36,747 a year
- Full-time
- Microsoft Word
- English
- Team management
Substance Misuse Recovery Worker
PPG Health In Justice —Winchester
- Up to £33,510 a year
- Monday to Friday
- Computer literacy
- No degree
- Patient care
- Employee discount
Youth Engagement Coordinator - Part time
YMCA Fairthorne Group —Southampton
- £12.71 an hour
- Part-time
- Computer literacy
- Experience working with children
- Mentoring
- Health & wellbeing programme
- Employee assistance programme
Quick apply
12d
Governance Coordinator
Two Saints —Fareham
- £22,058 - £22,539 a year
- Part-time
- English
- Communication skills
Youth Engagement Coordinator
YMCA Fairthorne Group —Southampton
- £12.71 an hour
- Full-time
- Computer literacy
- Experience working with children
- Mentoring
- Health & wellbeing programme
- Employee assistance programme
Quick apply
12d
Homeless Recovery Worker Assistant
Two Saints —Southampton
- £24,627 - £25,070 a year
- Full-time
- Microsoft Word
- English
- Communication skills
Service Support Officer
WSCC —Chichester
- £27,254 - £28,598 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Employee discount
10d
Homeless Support Worker
Two Saints —Southampton
- £25,974 - £26,474 a year
- Full-time
- Microsoft Word
- English
- Communication skills
Deputy Manager
Anchor —Southampton
- £40,500 a year
- Management
- Employee discount
Principal Specialist - Performance, Insight & Improvement
Southampton City Council —Southampton
- £52,413 - £58,865 a year
- Full-time
- Employee assistance programme
- Employee discount
11d
Customer Service Associate (Part time) - 24 Hours R0195207 Canvas Southampton Southampton, United Kingdom Part time
Greystar —Southampton
- Part-time
- Microsoft Outlook
- Sales
- English

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housing needs and policy jobs near drayton, ham

Resident Liaison Officer - Social Housing

Sureserve -
Havant

Quick apply

Job details

£27,976 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave

Qualifications

Customer service call handling
Stakeholder liaison
Administrative support experience
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

The role of our Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Havant office.

Act as the main point of contact for escalated calls from Customer Service Agents
Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress
Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised
Update and provide compliance & repair reports to client
Call customers to arrange appointments for follow up works
Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs
Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts
Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress

Attend Contract meetings
All associated ad-hoc administrative duties

The successful candidate will have

Previous administrative experience, preferably from a social housing/construction background
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Good written and verbal communication skills
Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Competitive salary
Contributory Pension scheme
Life assurance
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme
Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status

Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks

Quick apply

Refine Your Search

housing needs and policy jobs in drayton, ham

Resident Liaison Officer - Social Housing

Contract Administrator

Resident Liaison Officer - Social Housing

Assistant Mental Health Support Worker

Health & Justice RECONNECT Practitioner

Support Worker (Pregnancy and Postnatal)

Contract Administrator

Housing Tenancy Management Officer

Team Leader - Customer-Centric Ways of Working and Collaboration

Service Leader

Substance Misuse Recovery Worker

Youth Engagement Coordinator - Part time

Governance Coordinator

Youth Engagement Coordinator

Homeless Recovery Worker Assistant

Service Support Officer

Homeless Support Worker

Deputy Manager

Principal Specialist - Performance, Insight & Improvement

Customer Service Associate (Part time) - 24 Hours R0195207 Canvas Southampton Southampton, United Kingdom Part time

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