Service delivery manager Work, Jobs in Drayton, Ham (with Salaries)

Client Care Lead - Home Care
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
FM Contract Co-Ordinator
BJF Group —Gosport
- Full-time
- Administrative experience
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)
HM Prison & Probation Service —Portsmouth
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Contract Manager / Field Manager
Sureserve —Portsmouth
- £45,000 - £50,000 a year
- Continuous improvement
- Contracts
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
Retail Assistant Manager
Farmfoods —Portsmouth
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
10d
Regional Manager - Contract Cleaning
Samsic UK —Portsmouth
- £55,000 - £60,000 a year
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Head of Service (Contract Cleaning)
Nviro —Portsmouth
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee assistance programme
10d
Sales Assistant at Tesco
The Entertainer at Tesco —Havant
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply
Supported Accommodation Manager
Havesters Care ltd —Portsmouth
- £35,000 - £40,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
Quick apply
Business Support Officer - Family Safeguarding Adult Team
Portsmouth City Council —Portsmouth
- £28,239 - £32,061 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Management
6d
Flagship Duty Station Manager
South Western Railway —Portsmouth
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
4h
Area Retail Manager (Portsmouth to Brighton, West Sussex)
Motor Fuel Group —Portsmouth
- £38,000 - £42,000 a year
- Full-time
- Sales
- Merchandising
- Contracts
Quick apply
Life Enrichment Manager
Connaught Care Limited —Bedhampton
- £17.25 an hour
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Deputy Manager
Summit Residential Care Ltd —Bognor Regis
- £35,000 - £38,000 a year
- Full-time
- Computer literacy
- Mentoring
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Corporation Administrator
City of Portsmouth College —Portsmouth
- £12,362.09 - £12,713.62 a year
- Part-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
Project Manager
MTS Cleansing Services LTD —Fareham
- £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Free parking
- Paid training
Quick apply
Sales Advisor - The Cosmetics Company Store - Gunwharf - 7.5 hours (1 day)
Estee Lauder —Portsmouth
- Customer service
Practice Manager
The Portchester Practice —Portchester
- £40,000 - £55,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Free parking
- Annual leave
Quick apply

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Client Care Lead - Home Care

Right at Home Solent & Southampton -
Fareham

Quick apply

Job details

Permanent

Qualifications

Care record keeping
Integration of care pathways
Stakeholder collaboration
Client engagement
Person-centred care planning
Complaint handling
Quality assurance
Continuous improvement cycles oversight
Care Quality Commission compliance oversight
Customer loyalty building
Organisational skills
Relationship management
Patient-centred care
NVQ
Care Quality Commission standards
Leadership
Care planning and needs assessment
Communication skills
Internal quality assurance
Multi-agency care coordination

Full job description

The Client Care Lead is responsible for managing the client journey from initial enquiry through onboarding and ongoing support, ensuring services are delivered in a safe, effective, caring, responsive, and well-led manner.

Right at Home Solent & Southampton is a family run established care provider, with a CQC Outstanding Rating. We are known for developing our team in an honest and open workplace culture.

WorkBuzz Employer of the Year 2024, 2025, 2026!
Great training and development opportunities
Birthday Recognition
Team Events
Blue Light Card - discounts of 100's of companies as a health care worker.
Make an impact on your community, and make a real difference everyday.
Opportunity to study for further qualifications (funded).
A stepping stone to a Managerial role.

Reporting to the Registered Care Manager, the role acts as a central point of accountability for client experience, supporting sustainable growth through timely responsiveness, strong relationships, and high-quality, person-centred care. By understanding client needs and adapting services as those needs change, the Client Lead helps ensure continuity of care, positive outcomes, and long-term trust within the community.

Key Responsibilities

New Client Enquiries, Assessments & Onboarding (Safe, Responsive & Well-Led)

Act as the first point of contact for new client enquiries, responding promptly, professionally, and with compassion
Gather relevant information to understand needs, circumstances, and urgency of support required
Coordinate and book initial assessments within a 72-hour timeframe to ensure responsiveness to supporting the new client and their family.
Work closely with care coordinators and recruitment around capacity planning to ensure client demand is met with carer capacity
Lead the onboarding of new clients, ensuring a smooth, reassuring, and well-managed transition into services
Ensure all assessments, documentation, consents, and care information are completed accurately and in a timely manner
Take a proactive approach with the welfare of clients, liaising with other healthcare professionals to ensure a joined-up circle of care for the client.

Client Relationship, Retention & Advocacy (Caring & Person-Centred)

Build and maintain strong, trusted relationships with clients and families
Act as a consistent and accessible point of contact throughout the client journey
Maintain regular communication through service reviews, quality assessments and feedback from carers to understand the client experience, and that their needs are being met.
Advocate for clients, ensuring their wishes, preferences, dignity, and best interests are central to all decisions
Take a proactive approach to client retention through attentive, responsive, and high-quality relationship management

Ongoing Review, Responsiveness & Growth (Responsive & Effective)

Proactively monitor for indicators of changing need, risk, or opportunity to improve outcomes through weekly review of MARs and Client records
Initiate timely QAs and service reviews of care arrangements to ensure services remain appropriate and person-centred
Work collaboratively with coordinators and care teams to adapt care packages as client needs evolve
Support sustainable growth by ensuring services flex in response to need rather than reaching crisis point
In advance of domiciliary care no longer fully meet a client’s needs, provide clear, professional guidance to clients and families around the Live in Care service, where this would better support safety, wellbeing, and independence and peace of mind for the family, as an alternative to residential care.
Support clients and families to understand how live-in care can enable the client to remain living at home, in line with their wishes
Ensure transitions between care models are well planned, clearly communicated, and carried out with dignity and reassurance

Quality, Safety & Compliance (Safe, Effective & Well-Led)

Monitor the quality of services experienced by clients, identifying risks, themes, and opportunities for improvement
Work closely with the Carer Experience Team, to ensure that carer competencies are at the level required to deliver a quality service.
Organise Client Meetings (in partnership with the Carer Experience Team) with care teams supporting a particular client, to ensure that care delivery is meeting the Client’s needs and our standards, and to share best practice.

Support adherence to relevant legislation, regulatory standards, and internal governance processes
Respond to concerns, complaints, or incidents in line with policy, escalating appropriately to the Client Care Manager where required
Play a key support role to the Leadership Team with Head office audits and CQC inspections.
Ensure learning from feedback, complaints, and incidents is shared and embedded into continuous improvement.

Collaboration, Systems & Professional Practice (Well-Led)

Work in close partnership with care coordinators, the carer experience team, recruitment and leadership
Ensure accurate, timely, and confidential record-keeping in line with data protection requirements
Share insight from enquiries, assessments, and client feedback to inform service development and capacity planning
Role-model professional, ethical, and values-led behaviour at all times
Contribute to a positive, inclusive workplace culture that reflects organisational values of care, integrity, and belonging

Skills & Experience

Essential

Experience in a client-facing or coordination role within a regulated care, health, or community service environment
Strong understanding of person-centred care and safeguarding responsibilities
Proactive and responsive approach handling new enquiries, assessments, as well as sensitive conversations with clients and families
Ability to work within policies, procedures, and regulatory frameworks
Excellent interpersonal, organisational, and communication skills
Ability to identify risk, exercise sound judgement, and escalate appropriately

Desirable

Familiarity with regulatory inspection frameworks (e.g. CQC or equivalent)
Experience working with domiciliary and/or live-in care services
Experience supporting care reviews, service growth, or quality improvement
Level 2 or above NVQ in Health & Social Care or Equivalent Qualifications

Values & Behaviours

Acts with integrity, compassion, and professionalism
Demonstrates responsiveness, reliability, and accountability
Places quality, client wellbeing, dignity, and safety at the heart of decision-making
Works collaboratively and respectfully with colleagues and partners
Committed to learning, improvement, and consistent excellence

Measures of Success

New client enquiries are handled promptly and professionally to ensure new clients are coming on board in line with targets
Assessments and onboarding processes are smooth, timely, and well-coordinated
High levels of client retention through proactive review and responsiveness
Care packages adapt effectively as needs change, supporting growth and continuity
Positive feedback from clients, families, and regulators
Strong contribution to a safe, caring, responsive, and well-led service

Quick apply

Refine Your Search

service delivery manager jobs in drayton, ham

Client Care Lead - Home Care

FM Contract Co-Ordinator

Senior Administrative Officer - (Part Time) Portsmouth & Isle of Wight - South Central (Fixed Term/Loan/Detached Duty)

Contract Manager / Field Manager

Retail Assistant Manager

Regional Manager - Contract Cleaning

Capture Manager

Head of Service (Contract Cleaning)

Sales Assistant at Tesco

Supported Accommodation Manager

Business Support Officer - Family Safeguarding Adult Team

Flagship Duty Station Manager

Area Retail Manager (Portsmouth to Brighton, West Sussex)

Life Enrichment Manager

Deputy Manager

Corporation Administrator

Deputy General Manager

Project Manager

Sales Advisor - The Cosmetics Company Store - Gunwharf - 7.5 hours (1 day)

Practice Manager

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