System engineer Work, Jobs in Droitwich, Wor (with Salaries)

Service Desk Engineer
NFP Corp —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
13d
Network Engineer
Leidos —Leominster
- £44,700 - £57,300 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Annual leave
- Work from home
Quality Engineer
Mercury Hampton Ltd —Droitwich
- £43,000 - £45,000 a year
- Schematics
- No degree
- Welding
Quick apply
Street lighting Operative
Prysmian Group —Stourport-on-Severn
10h
Digital Workplace Engineer
South Staffordshire Plc —Worcester
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- IT
Project Engineer (Mechanical)
Armstrong Fluid Technology —Droitwich
- Full-time
- AutoCAD
- PMP
- Engineering
Quick apply
13d
Senior 2nd Line Infrastructure Engineer
Leidos —Leominster
- £34,800 - £43,500 a year
- Full-time
- Windows
- SQL
- Computer networking
- Annual leave
- Work from home
Trainee Engineer / Improver / Plumber
Bon Air M.E.S Limited —Worcester
- £12.71 - £15.00 an hour
- Overtime
- Customer service
- Plumbing
- Driving
Quick apply
Senior Quality Engineer (Aerospace)
Grainger and Worrall —Bridgnorth
- Up to £60,000 a year
- Full-time
- Travel
- Free parking
CAD Engineer
Grainger and Worrall —Bridgnorth
- Up to £48,000 a year
- Full-time
- CAD
- Analysis skills
- Travel
- Free parking
Software Engineer
Convergence Group —Solihull
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
Quick apply
Security Operations Engineer
AFH Financial Group —Bromsgrove
- Full-time
- Azure
- AWS
- Financial services
- Employee discount
Mechanical Maintenance Engineer
Wienerberger AG —Kidderminster
- £48,000 a year
- Overtime
- Maintenance
- Employee assistance programme
9d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
13d
(DtP) Technology Engineer
National Highways —Birmingham
- £39,340 - £44,970 a year
- AutoCAD
2d
Combined Heat & Power Lead Engineer
Muller Group —Droitwich
- Full-time
- Travel
- Business
- Leadership
Engineer
Specsavers —Kidderminster
- Up to £44,387 a year
- Full-time
- Schematics
- Maintenance
- Mechanical knowledge
Quality Inspector
Armstrong Fluid Technology —Droitwich
- Full-time
- Data analysis skills
- Microsoft Office
- HVAC
Quick apply
Caretaker
BAM UK & Ireland —Bromsgrove
- £13.90 an hour
- School
Technical Support & Sustainment Engineer
Raytheon —Malvern
- Full-time
- Travel
- IT
- Linux
- Annual leave
- Employee assistance programme

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Service Desk Engineer

NFP Corp -
Bromsgrove

Apply Now

Job details

13 days ago

Qualifications

Authentication
Azure
Microsoft Outlook
Customer service
Organisational skills
SharePoint
Financial services
Root cause analysis
Communication skills
Intune
Help desk

Full job description

Service Desk Engineer

Bromsgrove, England, GB

We’re looking for a highly skilled Service Desk Engineer to support Microsoft 365, end-user computing, identity, and collaboration services across the organization. This role provides advanced end-user support, leads complex troubleshooting and root-cause analysis, resolves the majority of user issues independently, and partners closely with Infrastructure, Security, and Identity teams to drive timely resolution of escalated or recurring problems.

The Service Desk Engineer plays a critical role in maintaining a reliable, secure, and productive end-user environment while contributing to operational maturity, technical standards, knowledge development, and continuous service improvement.

Essential Duties and Responsibilities:

Key responsibilities:

Resolve complex Service Desk tickets related to Microsoft 365, Windows devices, and collaboration tools, including issues that require deeper technical troubleshooting and cross-team coordination.
Troubleshoot Outlook, Exchange Online, Teams, SharePoint, OneDrive, and desktop application issues, performing root-cause analysis and driving issues through resolution.
Provide clear communication, sound judgment, and timely follow-up to users throughout the ticket lifecycle, including for high-impact or recurring issues.
Deliver professional, high-quality support to business users, including executives when required, while serving as a technical resource and mentor for peers.
Support user onboarding, offboarding, and access changes in Entra ID (Azure AD), helping ensure accuracy, timeliness, and alignment with established controls.
Troubleshoot MFA, sign-in, and access issues; identify patterns, recommend corrective actions, and collaborate with Identity and Security teams on conditional access or policy-related issues when appropriate.
Support Intune-managed Windows devices, including compliance issues, application installs, device configuration, and advanced endpoint troubleshooting.
Document troubleshooting steps, resolutions, root-cause findings, and escalation details accurately in the ticketing system.
Contribute to knowledge base articles, standard operating procedures, and support documentation to improve consistency, knowledge sharing, and service quality.
Follow established incident, change, and security processes in a regulated environment, applying sound judgment and escalating risk appropriately.
Assist end users during tenant transitions, acquisitions, divestitures, and device refresh activities, while helping identify opportunities to reduce disruption and improve execution.
Participate in day-to-day technology operations and contribute to service improvements, recurring issue reduction, and operational maturity initiatives.
Collaborate closely with Infrastructure, Security, and Identity teams to resolve complex issues, improve support standards, and strengthen the end-user computing environment.

Knowledge, Skills, and/or Abilities:

5–8+ years of Service Desk, End User Support, or End User Computing experience in a corporate environment; broader experience may be considered for a Senior Service Desk Engineer scope.
Strong hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an enterprise environment.
Working knowledge of Entra ID (Azure AD), MFA, and user access troubleshooting, with the ability to investigate complex authentication and access issues.
Experience supporting Intune-managed Windows endpoints, including device compliance, configuration, and application support.
Ability to resolve most issues independently, exercise sound technical judgment, and coordinate effectively across teams when deeper expertise is required.
Strong customer service, documentation, communication, and organisational skills, with the ability to mentor peers and support operational consistency.
Experience in financial services or other regulated environments preferred.

Certificates, Licenses, Registration: none

Apply Now

Refine Your Search

system engineer jobs in droitwich, wor

Service Desk Engineer

Network Engineer

Quality Engineer

Street lighting Operative

Digital Workplace Engineer

Project Engineer (Mechanical)

Senior 2nd Line Infrastructure Engineer

Trainee Engineer / Improver / Plumber

Senior Quality Engineer (Aerospace)

CAD Engineer

Software Engineer

Security Operations Engineer

Mechanical Maintenance Engineer

IT Field Engineer

(DtP) Technology Engineer

Combined Heat & Power Lead Engineer

Engineer

Quality Inspector

Caretaker

Technical Support & Sustainment Engineer

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