Operations and customer care co ordinator Work, Jobs in Drumchapel, Glg (with Salaries)

Customer Account/Project Co-ordinator
Customworks Ltd —Alexandria
- £28,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Sick pay
Quick apply

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Customer Account/Project Co-ordinator
Customworks Ltd —Alexandria
Use common sense and show empathy when dealing with difficult customers - Be proactive when responding to customers’ complaints and take initiative to improve…
£28,000 - £30,000 a year
Quick apply

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Customer Account/Project Co-ordinator

Customworks Ltd
Alexandria

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year

Benefits

Company pension
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
Organisational skills
Communication skills
Negotiation
Time management

Full job description

Job Summary
We are seeking a dedicated Customer Account/Project Co-ordinator to join our team. The ideal candidate will serve as a key point of contact for clients, ensuring exceptional service and fostering long-term relationships. This role involves engaging with customers to address their needs, resolve issues, and promote our services effectively. The position offers an opportunity to develop valuable skills within a dynamic and supportive environment.

Key Responsibilities

Project Management:

Manage bespoke projects– this will involve:

Concisely interpreting and communicating the customer’s design brief to the Design Team
Effectively liaising with print and production departments to manage the project
Regular communication ref project status to the customer and updating them on progress
Following sign off procedures, admin set up and sign off of samples
Advising the customer of pricing structures, including set up and sampling costs

Customer Relationship Management:

Work closely with Managing Director to review, update and classify existing accounts in order to enhance current marketing activities
Use Customer Relationship Management software to accurately record sales activity and diary planning
Use Customer Relationship Management software to assist with set-up and monitoring of sales campaigns

Sales & Marketing Support:

Support wider Sales & Marketing Team to service key accounts and requirements
Generate sales reports to inform and guide proactive sales and marketing efforts
Attend trade fairs where required and assist with follow-up
Routinely seek measurable continuous improvements to ensure best practice methods are established

Customer Service:

Provide friendly and efficient telephone support as part of a small team
Help manage general business wide inboxes
Actively seek and share information with relevant departments in order to provide speedy response to customer enquiries
Log customer complaints and forward to relevant department manager

Service Excellence:

Create a great first impression, and stay committed to this approach to ensure that customers have a memorable and enjoyable experience in all dealings with the company
Listen attentively and respond promptly to the needs of the customer
When communicating with customer by email, take care to ensure that the company’s image is portrayed in a professional manner.
Use common sense and show empathy when dealing with difficult customers - Be proactive when responding to customers’ complaints and take initiative to improve business processes to prevent errors and poor service/product quality
Provide friendly and welcoming atmosphere to customers and colleagues a like
Take initiative to ensure that services meets and where possible exceeds, expectations.
Devote appropriate time to continuous professional development as required to support the enhancement of personal skills.
Act as an ambassador for the company ensuring client confidentiality is always maintained
Remain commercially aware throughout all business activities to ensure customer relationships are financially viable
Ensure full awareness and compliance with relevant H&S regulations – seek and help where necessary
Follow company guidance for successful customer interactions.

Managing Relationships:

Attend, participate and meaningfully contribute to meetings, ensuring appropriate up to date information is communicated and acted upon
Establish and maintain good relationships with all colleagues to develop a full understanding of the many facets of the business and its structure
Work closely with colleagues from other departments to resolve customers queries promptly and effectively
Always use appropriate language and tone to encourage co-operation and maintain positive atmosphere
Adopt service excellence principles in all communication, both internal and external and encourage customer focused culture in others
Act with diplomacy in all dealings with both colleagues and customers to achieve the best possible outcome.

Admin Support:

Help to cover other administrative duties as required across all departments.

Qualifications and Experience

Personal Qualities:

High level of Enthusiasm to grow and learn as part of a team
Willingness to be involved across all areas of business
Excellent written and verbal communication skills
Strong time management and organisational skills
Able to work as part of a team
Professional approach and conduct
High degree of commercial awareness
Good negotiating and influencing skills

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company pension
On-site parking
Sick pay

Work Location: In person

Quick apply

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Customer Account/Project Co-ordinator

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