Support analyst Work, Jobs in Drumchapel, Glg (with Salaries)

Software Support Analyst
CGI —Glasgow
- Full-time
- Azure
- DevOps
- Communication skills
Quick apply
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Quality Assurance Analyst
Shawbrook —Glasgow
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
Senior ICT Support Analyst
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- No degree
- Annual leave
12d
Business Continuity Support Analyst
Morgan Stanley —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Performance Analyst
Iberdrola Group —Glasgow
- From £37,560 a year
- Microsoft Excel
- Data analysis skills
- SQL
- Annual leave
- Employee discount
2d
Fraud Analyst
Barclays —Glasgow
- Data analysis skills
- SQL
- Analysis skills
7d
1st Line Support Analyst (Service Desk)
West Dunbartonshire Council —Dumbarton
- £31,625.52 - £33,468.67 a year
- Customer service
- Windows
- Communication skills
- Annual leave
5d
Business Analyst
Barclays —Glasgow
- Data analysis skills
- Agile
7d
Technical Business Analyst
Barclays —Glasgow
9d
Business Analyst - Product Owner
CGI —Glasgow
- Full-time
- Agile
- Communication skills
Quick apply
Senior Engagement Analyst- Statutory Review
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
Business Process Expert
Iberdrola Group —Glasgow
- From £47,200 a year
- Engineering
- Data analysis skills
- SQL
- Annual leave
- Employee discount
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
IT Operations & Cyber Analyst
AGS Airports —Glasgow
- Organisational skills
- IT
- Communication skills
- Free parking
- Employee assistance programme
4d
Engagement Analyst (Complaints)
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
8d
Continuous Process & Service Improvement Analyst
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
8d
Supply Chain Analyst
Go Swag —Glasgow
- Hybrid work
19h
Risk Analyst
Altrad —Glasgow
- Data analysis skills
- Analysis skills
- Organisational skills
Quick apply
9d

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Software Support Analyst

CGI -
Glasgow

Quick apply

Job details

Permanent | Full-time

Benefits

Company pension

Qualifications

Microsoft Windows Server
Jira
Azure
IIS
DevOps
C#
Microsoft SQL Server
Git
.NET
VMWare
Application support
Root cause analysis
Communication skills

Full job description

At CGI, we deliver critical digital services that connect people with essential public services, driving meaningful outcomes at scale. As a Software Support Analyst, you will play a pivotal role in ensuring the stability, performance, and continuous improvement of high-profile web applications, helping shape resilient, user-focused solutions. Working within a collaborative, hybrid team, you will take ownership of complex challenges, contribute to service innovation, and support the delivery of secure, high-quality systems that make a real difference to citizens across Scotland.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

This is a hybrid position.

Your future duties and responsibilities

In this role, you will take ownership of supporting and enhancing critical public-facing applications, ensuring high availability, performance, and security. You will work across a diverse technology stack, resolving incidents, conducting root cause analysis, and driving continuous service improvements while collaborating closely with onshore and offshore teams.

You will also contribute to change and project delivery activities, bringing creativity to problem-solving and innovation, while being supported by a collaborative team culture that values quality, accountability, and shared success.

Investigate & Resolve incidents across web and cloud-based applications

Monitor & Manage service performance, availability, and risk

Analyse & Improve root causes through structured problem management

Collaborate & Deliver with cross-functional and offshore teams

Implement & Govern changes in line with best practices

Optimise & Enhance application performance and reliability

Engage & Coordinate with third-party vendors and stakeholders

Document & Assure high-quality technical outputs and processes

Required qualifications to be successful in this role

You will bring strong experience in application support and development within complex environments, with the ability to troubleshoot, analyse, and improve systems across cloud and on-premise platforms. A proactive mindset, strong communication skills, and the ability to manage competing priorities are key to success.

You should have strong experience in application support within .NET environments

Proven ability to troubleshoot .NET, IIS, SQL Server, and Windows Server

Experience working with Azure and/or VMware-based environments

Strong understanding of C# and ability to analyse code for issue resolution

Familiarity with DevOps practices and tools such as Git and Jira

Experience supporting browser-based and cloud-hosted applications

Ability to manage incidents, changes, and service improvements effectively

Excellent written and verbal communication skills

#LI-SF2

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

support analyst jobs in drumchapel, glg

Software Support Analyst

SAP Basis Application Support

Quality Assurance Analyst

Senior ICT Support Analyst

Business Continuity Support Analyst

Performance Analyst

Fraud Analyst

1st Line Support Analyst (Service Desk)

Business Analyst

Technical Business Analyst

Business Analyst - Product Owner

Senior Engagement Analyst- Statutory Review

Service Desk Analyst

Business Process Expert

Test Analyst

IT Operations & Cyber Analyst

Engagement Analyst (Complaints)

Continuous Process & Service Improvement Analyst

Supply Chain Analyst

Risk Analyst

I want to receive the latest job alerts for support analyst in drumchapel, glg

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