3rd line support engineer Work, Jobs in Duddington, Nth (with Salaries)

Second Line IT Support Engineer
Novacroft —Northampton
- £35,000 - £38,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
IT Network Engineer
Bleckmann UK Ltd —Corby
- £55,000 - £64,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
12d
Senior Platform Engineer
LSL Property Services —Kettering
- Full-time
- Microsoft Access
- Azure
- Windows
4d

More jobs to discover

Find similar jobs that you might be interested in.

IT Network Engineer
Bleckmann UK Ltd —Corby
Work closely with internal stakeholders and customers to analyse business needs, identify solutions, and drive cost-effective outcomes.
£55,000 - £64,000 a year
Quick apply
12d
Network Engineer
IT Naturally —Peterborough
Act as a trusted technical partner, advising customers on cloud, physical, and hybrid network design, optimisation, and integration.
£45,000 - £55,000 a year
Quick apply
14d

I want to receive the latest job alerts for 3rd line support engineer in duddington, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Second Line IT Support Engineer

Novacroft
Northampton

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Bereavement leave
On-site parking

Qualifications

Microsoft Windows Server
Azure
Customer service
Technical support
Microsoft Office
Firewall
DHCP
IT support
Ubuntu
DNS
VMWare
Linux
Communication skills
Active Directory
Time management

Full job description

Novacroft is seeking an IT 2nd Line Support Engineer serving as a vital member of the IT Team.

We are looking for an Engineer with good all-around Google apps and Windows troubleshooting skills to work via a service desk on both internal and external issues.

Our 2nd Line Support Engineer will:

Have proven experience in a 2nd line role, with confidence in acting as a mentor to 1st line team members
Deliver advanced 2nd line support, diagnosing and resolving complex hardware, software and networking issues.
Be a highly collaborative team player with a willingness to work flexibly to support the wider IT department including covering 1st line duties.
Maintain and create technical documentation and knowledge base articles to assist 1st line team members in swift resolution of incidents.
Take ownership of user issues, proactively communicating with users and escalating to 3rd line support when necessary.

Our new 2nd Line Support Engineer will report to the Chief Compliance Officer.

This role will be based in Brixworth at our Brixworth Office, Northampton

Previous experience working in a site-based IT support role is essential, specifically with a minimum pedigree of at least two years in 2nd line technical support.

Key Responsibilities

Networks

Managing and troubleshooting VLANS
Managing and troubleshooting DHCP Scopes and Reservations
Router and switch configuration
Firewall rules
Managing and troubleshooting WiFi networks, including AP configuration
DNS management and troubleshooting

Virtual Machines

Creating and managing VMs at the hypervisor level
Managing and troubleshooting virtual networks, vNICs etc.
Managing hypervisor storage
Hypervisor patching and vulnerability management

Windows Server

Management and troubleshooting
Patching
Vulnerability Management and Endpoint Protection
Monitoring
Managing and troubleshooting roles, including File and Print

Linux Servers

Management and troubleshooting
Patching
Vulnerability Management and Endpoint Protection

Active Directory

Creating, managing and troubleshooting Group Policy Objects (GPO)
User and group management
OU management
Managing and troubleshooting Entra ID synchronisation

Entra ID

User and group management
Managing and troubleshooting Enterprise Applications and App Registrations
Managing and troubleshooting Conditional Access Policies
Managing and troubleshooting MFA

End User Compute

Device imaging and build
Device management and hardware troubleshooting
Application management and troubleshooting (including Microsoft Office)
Patching
Vulnerability Management and Endpoint Protection
Troubleshooting MFA (e.g. Windows Hello)
Printer configuration and troubleshooting

Azure

Managing and troubleshooting Azure Virtual Desktop & Hostpools

Technical Support Delivery

Efficiently driving support cases through to successful resolution in a timely manner
Regular communication with users to keep them updated on support case progress
Point of contact for support cases escalated from 1st line support
Participation in an Out-of-Hours on-call rota
Creating and maintaining technical and process documentation

Skills & Experience Required

Essential

Networking
TC/IP
DNS
DHCP
Routers
Switches
Windows Server
2016 through 2025
Active Directory
Windows Security
File & Print
Windows Desktop
Windows 11
Entra ID
Conditional Access Policies
MFA
Endpoint Protection & Vulnerability Management
Anti-Virus and XDR

Desirable

Azure
Azure AZ900
Linux
Ubuntu 22.04 & 24.04
Virtual Machines
Hyper-V and VMware

Personality traits

Maintaining a courteous, friendly, and professional service always ensuring the highest levels of customer service
Excellent interpersonal skills and communication skills, both written and verbal
A friendly, confident, and professional manner both face to face and over the phone
An enthusiastic, reliable, and proactive approach with a ‘do it right first time’ attitude to support
Strong attention to detail with well-developed problem-solving skills
Time management skills with the ability to prioritise effectively
Self-motivation with the ability to work alone and as part of a team
A keen desire to learn new skills and invest in personal development

Rewards

A collaborative, creative working environment
Rewards platform with 1000s of High Street Discounts
Employee Assistance Programme, including 24hr Mental health Wellbeing support.
Time off for volunteering
Company auto enrolment pension scheme
Generous holiday entitlement, with an extra day for each year of service (up to five years)
Get your birthday off!

If you're interested in this opportunity and would like to hear more then please get in touch!

Job Types: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

Benefits:

Bereavement leave
Employee discount
On-site parking

Application question(s):

Can you please confirm that you can commute to Northamptonshire, Brixworth five days a week Mon - Fri

Work Location: In person

Quick apply

Refine Your Search

3rd line support engineer jobs in duddington, nth

Second Line IT Support Engineer

IT Network Engineer

Senior Platform Engineer

More jobs to discover

I want to receive the latest job alerts for 3rd line support engineer in duddington, nth

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected