Technical support agent Work, Jobs in Duddington, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Langtoft
- £3,800 a month
- Full-time
- Sales
Quick apply
Lead Informatica Developer
RS Group —Corby
- SQL
- Analysis skills
- APIs
Product Specialist
Bakkavor —Spalding
- Hybrid work
- Software development
- Agile
- IT
- Employee discount
- Life insurance
9d
Application Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- JavaScript
Head of Digital Projects
Airbus Operations Limited —Broughton
- Full-time
- Project management
- Travel
- Leadership
- Free parking
- Employee discount
19h
Junior Commercial Advisor
Verisure Services (UK) Limited —Langtoft
- £3,800 a month
- Full-time
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Langtoft
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
SAP Supply Chain Specialist
Bakkavor —Spalding
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
10d
Digital and Artificial Intelligence Project Leader
Airbus Operations Limited —Broughton
- Full-time
- SQL
- Project management
- Machine learning
- Free parking
- Employee discount
7h
Conveyancing Executive
Mallory Pryce —Corby
- Hybrid work
- Microsoft Office
- IT
- Communication skills
Quick apply
Principal Planning Consultant/Development Lead
Berrys —Kettering
- Full-time
- Hybrid work
- Management
- Business development
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Senior Platform Engineer
LSL Property Services —Kettering
- Full-time
- Microsoft Access
- Azure
- Windows
Principal Developer
LSL Property Services —Kettering
- Full-time
- Azure
- SQL
- Machine learning

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JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Peterborough
No sales experience required - we provide one of the best sales training programmes. One of the best sales training programmes!
£3,800 a month
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Peterborough
Build confidence in sales with hands-on coaching from day one. Many perks: From your fifth month, you’ll receive a company car and fuel card, a mobile phone,…
£3,800 a month
Quick apply

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Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

MCP
Customer service
IT support
Communication skills
Time management
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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technical support agent jobs in duddington, nth

Help Desk Engineer

JUNIOR SALES ADVISOR

Lead Informatica Developer

Product Specialist

Application Developer

Head of Digital Projects

Junior Commercial Advisor

JUNIOR SALES CONSULTANT

SAP Supply Chain Specialist

Digital and Artificial Intelligence Project Leader

Conveyancing Executive

Principal Planning Consultant/Development Lead

Senior Platform Engineer

Principal Developer

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

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