We are seeking a reliable and professional Switchboard & Helpdesk Operator to join our team on a flexible bank contract basis. This role is ideal for someone looking to cover night shifts while enjoying the freedom of a zero-hours arrangement. You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed.
Key Responsibilities:
- Handling incoming calls via the switchboard during night-time hours.
- Providing excellent customer service and resolving queries efficiently.
- Logging and escalating helpdesk issues where necessary.
- Ensuring accurate communication and liaising with relevant departments.
- Maintaining a calm and professional approach when dealing with callers.
What We Offer:
- Flexible zero-hours contract, allowing for the ability to tailor shifts to suit your availability.
- Full training provided, ensuring you are fully equipped to excel in the role.
- A supportive and welcoming team environment.
Skills & Experience Required:
- Strong communication skills and a professional telephone manner.
- Ability to work independently during night shifts.
- Previous experience in a similar role is desirable but not essential, as training will be provided.
- Good organisational and problem-solving skills.
Shift Pattern:
The role involves night shifts from 10pm to 7am, with approximately 3 shifts per week. Flexibility is essential to meet our business needs.
If you are a dependable and motivated individual with a keen eye for detail and a passion for providing excellent customer service, we'd love to hear from you!
