It engineer Work, Jobs in Dudley, Wmd (with Salaries)

Service Desk Engineer
Central IT Solutions Ltd —Redditch
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Employee discount
Quick apply
Technical Support Engineer – Full Time | Competitive | Depending on Experience
Power Electrics —Wolverhampton
- Full-time
- Mentoring
- Communication skills
- Referral programme
2d
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Scripting
- Leadership
- Communication skills
Generator Engineer – Technical Support and Projects
elix sourcing solutions —Birmingham
- £45,000 - £50,000 a year
- Overtime
- Training & development
2d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
Senior Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Mentoring
- Employee discount
Quick apply

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it engineer jobs near dudley, wmd

Service Desk Engineer

Central IT Solutions Ltd
Redditch

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
TCP
Driving Licence
Incident management
Incident queue management
Analysis skills
Technical support incident logging
IP networking
Customer support
Customer interaction
IT incident logging
Cybersecurity
Incident log maintenance
Communication skills
Active Directory

Full job description

Company Overview

Central IT Solutions Ltd are a leading Managed Service Provider in the IT industry situated in the West Midlands, who are dedicated to delivering exceptional IT solutions and support to businesses across a plethora of different sectors. Committed to excellence and innovation, Central IT Solutions pride themselves on providing reliable services tailored to meet the unique needs of their clients.

Job Purpose

As a Service Desk Engineer, you will be responsible for delivering first and second-line technical support to a diverse range of business customers from our Redditch office.

Working as part of the service desk, you will diagnose and resolve technical issues, manage service requests and provide excellent customer service while ensuring incidents are handled efficiently and professionally.

This role is ideal for someone with previous IT support experience who is looking to develop their technical skills within a fast-paced Managed Service Provider. Every day presents new challenges, technologies and opportunities to learn.

Responsibilities and Duties

Provide first and second line technical support via our PSA, telephone and face-to-face
Diagnose and resolve hardware, software and Microsoft 365 issues
Log, manage and update incidents and service requests through our Service Desk system
Escalate complex incidents to senior engineers where appropriate via our escalation process
Maintain accurate technical documentation
Build strong working relationships with users while delivering outstanding customer service

Minimum Requirements:

Minimum 1–2 years’ experience within an IT Service Desk or MSP environment
Strong Microsoft 365 administration experience (essential)
Experience supporting Windows-based machines
Good understanding of Active Directory
Basic networking knowledge (DNS, DHCP, TCP/IP)
Strong troubleshooting and analytical skills
Excellent customer service and communication skills
Ability to prioritise workloads and manage multiple tasks
Strong attention to detail
Eligibility to work in the United Kingdom

Desirable Skills

Experience with any of the following would be advantageous:

WatchGuard products
Remote monitoring and management (RMM) platforms
Cyber Security best practices
Managed Service Provider (MSP) experience
Full UK Driving Licence

Company Benefits:

Private Healthcare(after successful probation)
Competitive salary (dependent on experience)
25 days annual leave plus Bank Holidays
Company pension scheme
Ongoing training and professional development
Industry certification opportunities
Career progression within a growing Managed Service Provider

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

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it engineer jobs in dudley, wmd

Service Desk Engineer

2nd Line Help/Service desk Engineer

Technical Support Engineer

Technical Support Engineer – Full Time | Competitive | Depending on Experience

Senior Systems Engineer, User Support

Generator Engineer – Technical Support and Projects

Senior Service Desk Engineer

Senior Technical Support Engineer

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