Room manager Work, Jobs in Dudley, Wmd (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
- Annual leave
Quick apply
Mortuary Assistant
The Dudley Group NHS Foundation Trust —Dudley
- £25,760 - £27,476 a year
- Full-time
3h
Hotel Operations Manager
Mercure Birmingham West Hotel —West Bromwich
- From £40,000 a year
- Full-time
- Hospitality
- Hotel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Deputy General Manager
Malmaison —Birmingham
- £45,000 a year
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Executive Head Housekeeper
Ardencote – Housekeeping —Warwick
- £45,000 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee assistance programme
Quick apply
6d
Hotel Operations & Commercial Manager
The Great Barr Hotel —Birmingham
- £35,000 - £37,000 a year
- Weekend availability
- Customer service
- Hotel
- Business development
Quick apply
19h
Barista
Starbucks —Brierley Hill
- Weekend availability
- Store discount
- Employee assistance programme
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Turnstile Operator (Casual)
Wolverhampton Wanderers FC —Wolverhampton
- English
Assistant Manager
Starbucks —West Bromwich
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Office Manager
Emixa —Solihull
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
5d
Regulatory Change Lead
City of Wolverhampton Council —Wolverhampton
- £44,075 - £49,282 a year
- Full-time
- Hybrid work
- Employee assistance programme
11d
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
8d
Health Club Leisure & Pool Attendant.
Park Hall Hotel & Spa Wolverhampton —Wolverhampton
- £24,420 - £30,000 a year
- Part-time
- Hospitality
- Management
- Hotel
- Gym membership
Quick apply
8d
Waste Water Treatment Plant Operative
ABP UK —Kingswinford
- Full-time
- English
- Computer skills
- Communication skills
- Free parking
Quick apply
Care Team Leader - Days
Anchor —Tipton
- £15.41 an hour
- Employee discount
- Referral programme
Guest Service Manager - Front Office
Reception - HBH Birmingham —Birmingham
- £29,950 a year
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee discount
Quick apply
TEAM MANAGER
Primark —Birmingham
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Madeleine Bar Manager
The Grand Hotel, Birmingham —Birmingham
- £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

room manager jobs in dudley, wmd

Customer Service Delivery Manager

Mortuary Assistant

Hotel Operations Manager

Deputy General Manager

Executive Head Housekeeper

Hotel Operations & Commercial Manager

Barista

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Turnstile Operator (Casual)

Assistant Manager

Office Manager

Regulatory Change Lead

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Health Club Leisure & Pool Attendant.

Waste Water Treatment Plant Operative

Care Team Leader - Days

Guest Service Manager - Front Office

TEAM MANAGER

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Madeleine Bar Manager

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