Customer experience manager Work, Jobs in Dudley (with Salaries)

Waterway Operative
Canal & River Trust —Stourbridge
- £26,315 a year
- Part-time
- Customer service
- Travel
- IT
14d
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
4d
Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
Supervisor/Team Leader
Black Country sales and Lettings —Dudley
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
8d
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
9h
Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
4d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
8d
Senior Contract Manager
Serco Plc —Oldbury
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Contracts
- IT
- Employee assistance programme
11d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
8d
Admissions Officer
University of Wolverhampton —Wolverhampton
- £33,002 - £35,608 a year
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Free parking
- Annual leave
5h
Event Sales Manager
Grand Station —Wolverhampton
- £26,437 - £38,842 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
11d
Customer Success Manager
HM Revenue and Customs —Telford
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Work from home
11d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Location Manager
Anchor —Wolverhampton
- £29,870 a year
- Communication skills
- Employee discount
6d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
4d
Senior Project Manager
West Midlands Combined Authority —Birmingham
- £53,120 - £59,417 a year
- Part-time
- Project management
- No degree
- AI
- Annual leave
- Employee discount
6d
Supplier Performance Manager
Safran —Wolverhampton
- Full-time
- Leadership
- Communication skills
Shop Floor Supervisor
Solarport —Halesowen
- Full-time
- Supervising experience
- First Aid Certification
- Marketing
Quick apply
Account Manager
Safetykleen —West Bromwich
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
6d

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Waterway Operative

Canal & River Trust -
Stourbridge

Apply Now

Job details

Part-time
£26,315 a year
14 days ago

Benefits

Company pension

Qualifications

Driving Licence
Customer service
Numeracy
IT
Communication skills

Full job description

Job Description

Posted Monday, 6 July 2026 at 19:00 | Expires Tuesday, 28 July 2026 at 18:59

About the Trust

We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?

Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.

Join Our Team: Waterway Operative – West Midlands

Navigate your future and lock in your career as we keep our canals open and alive.

Join the Canal & River Trust as a Waterway Operative and play a vital role in maintaining and improving our beautiful waterways across the West Midland regions waterway network primarily focused on Staffordshire & Worcestershire Canal, Stourbridge Canal and Dudley Canals. This is a hands-on, outdoor role where you’ll carry out maintenance and repair works, operate locks and bridges, work with Volunteers and provide excellent customer service to visitors.
This role follows an annualised hours system, including 5 days out of 7 (could be weekends and statutory holidays). You will also be part of a 24-hour operational standby team providing emergency cover. You’ll be based at Stewponey Wharf, Stourton, DY75AA depot traveling across the West Midlands region, with occasional support in other areas.

Working Hours & Location

This role follows an annualised hours system, including 5 days out of 7 (could be weekends and statutory holidays). You will also be part of a 24-hour operational standby team providing emergency cover. You’ll be based at Stewponey Wharf, Stourton, DY75AA depot traveling across the West Midlands region, with occasional support in other areas.

Key Responsibilities

Carry out outdoor maintenance and repair of canal infrastructure.
Operate locks, bridges, and other waterway assets safely and efficiently.
Improve towpaths and waterside areas, including repairs and litter removal.
Deliver excellent customer service to visitors and boaters.
Work collaboratively with volunteers to achieve high-quality results.
Plan and prepare for tasks, ensuring correct tools and materials are available.
Uphold Canal & River Trust values and behaviours in all activities.

About you

If you enjoy practical, physical work in all weathers, value nature and the environment, and want to make a real difference to local communities, this could be the perfect role for you. Full training provided, including boat handling and asset operation.

Skills & Qualifications

Strong attention to detail and pride in delivering high-quality work.
Excellent communication and customer service skills – you’ll be the face of the Trust on our waterways.
Basic literacy and numeracy.
Experience in manual, construction, or outdoor environments is advantageous.
Ability to work to schedules and plans effectively.
Basic IT skills – comfortable using mobile devices and apps.
Full and current UK driving licence.

Contact & Application

If you have any questions, feel free to reach out to us at [email protected]. We encourage early applications as we may close the vacancy once we receive enough suitable candidates.

What We Offer

We offer a starting salary of £26,315 with opportunities for progression. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.

Learn more: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits

INDMP

Our values

We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We’ll work with you to make any necessary changes.

All of our jobs can be considered on a part time, flexible or job basis.

We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from ing under the scheme.

At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions – without exception - are made by our hiring managers.

Navigate your future and lock in your career as we keep our canals open and alive.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us

Job Details

Pay Type

Salary

Travel Required

Yes

Hiring Min Rate

26,315 GBP

Hiring Max Rate

26,315 GBP

Apply Now

Refine Your Search

customer experience manager jobs in dudley

Waterway Operative

Customer Services Operations Manager

Empty Homes Manager

Supervisor/Team Leader

Customer Helpdesk Manager

Customer Service Advisor

Senior Fleet Manager

Senior Contract Manager

Customer Relationship Manager

Sales Office Manager

Admissions Officer

Event Sales Manager

Customer Success Manager

Lead Customer Experience Manager

Location Manager

Specialist Customer Service Advisor

Senior Project Manager

Supplier Performance Manager

Shop Floor Supervisor

Account Manager

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