Job Description
There are four key pillars of a Site Manager and we are looking for someone with commercial acumen, strong interpersonal skills and an eye for detail to fulfil the role.
1. Ownership of the site/sites – at its core, this means ensuring that the operations and processes within your site work for both the members and the team.
What this may look like (not an extensive list):
o You need to ensure that you regularly audit the backend system to ensure contracts, memberships and invoices are correct.
o Regular account management meetings with key decision makers in each office to ensure we are identifying any commercial opportunities and/or issues that need resolved.
o You need to ensure that project roll outs are actioned in a timely manner as we continue to improve our space and product.
o Collect and report feedback from members in order to drive continuous improvement of the Colony product/offering.
o Have expert knowledge of all Colony products, with detailed understanding of immediate and future availability within your venue.
o Forecast revenue and expenditure on our P&L accurately through collation of data from our CRM and accounts team
o Refine and review the use of the budget ensuring it is used optimally to better the space.
2. Space – ensuring that the venue looks its best at all times, meeting the needs of your members.
What this may look like (not an extensive list):
o Thorough weekly walk arounds identifying and resolving issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, maintenance issues
o Managing the Internet Connection and Telephone requirements for the space
o Know and be able to implement member safety plans, i.e. fire and emergency plans
o Set priorities and clearly communicate adjustments to team.
3. Community – your role is to, alongside your team create a network of people within your venue who will speak, learn and grow with each other.
What this may look like (not an extensive list):
o Have regular check-ins with members to resolve issues, find out future plans, process membership terminations and other issues of complexity.
o Solve member-related issues to ensure a cohesive community and manage member expectations.
o Supervise move-ins and move-outs for quality experience, ensuring that company check-in procedure and accompanying administrative elements are adhered to.
o Design and recommend rules, guidelines and best practices for the community to · resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted.
4. Management – This incorporates both account management and personnel management. The key to success at your venue is around renewals and those member relations to help maintain 100% building occupancy.
What this may look like (not an extensive list):
o Responsible for all desk and office renewals within your building, maintaining renewal churn and target revenue for your venue.
o Ensuring council are notified for business rates when a tenant commences or ends a tenancy, maintaining an accurate and up to date tracker.
o Ownership of invoices and sign off of these; ensuring that these are correctly addressed, the invoice is legitimate, the works have been completed and where necessary challenging or reducing costs by liaising with supplier.
o Utilise our systems to ensure accurate administration of memberships, contracts and ad-hoc charges.
o Run monthly membership billing reports to ensure incoming rental payments are scheduled on the bill run, invoices are correct and arrears are chased.
o Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team.
o Ensure responsible procurement from third party suppliers & contractors where necessary (eg. purchases / repairs).
o Perform weekly catch-ups and monthly one-on-one meetings to track individual performance and lead their professional development.
B. Competencies and Skills
Selling & Influencing
o Demonstrates a developed and proven methodology for selling concepts.
o Overcomes objections using previous examples and will refer to prior experience.
o Is effective at qualifying and closing the sale.
Business Focus
o Demonstrates a good understanding of the impact of decisions affecting revenue and expenditure and actively considers this when making decisions.
o Driven and self-motivated and able to define or identify targets for progression of the business.
Teambuilding
o Encourage and develops a team spirit, taking responsibility for collective goals and objectives.
o Demonstrates motivational skills, creating a climate of trust and mutual confidence.
Decision Making
o Take ownerships of decisions involve operating methods and processes on the ground
o Having the ability to seek resolutions and propose recommendations
Communication
o Demonstrates the skills necessary to communicate with colleagues and clients at all levels
o Receives and gives information freely to have open dialogue across departments and roles
o Ensure consistency of information, and that this is passed down and feedback received.
Job Type: Full-time
Pay: From £28,000.00 per year
Benefits:
- Company events
- Company pension
- Store discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
