Desk manager Work, Jobs in Dumbarton, Wdu (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Glasgow
- Overtime
- Remote
- Customer service
- English
- Hotel
4d
Night Auditor
Loch Lomond Golf Club —Alexandria
- £14.34 an hour
- 12 hour shift
- Organisational skills
- Front desk
- Communication skills
- Employee assistance programme
- Referral programme
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
Mobile Merchandiser/Service Operator - Glasgow
Selecta —Glasgow
- £30,092 a year
- Full-time
- Customer service
- Training & development
- Sick pay
Quick apply
Governance Support Manager
Ministry of Justice —Glasgow
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
13d
Front Office Manager
Ibis Styles Glasgow Central —Glasgow
- Weekend availability
- Hotel
- Team management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Business Development Manager
Aspire Technology Solutions —Glasgow
- £35,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Service Desk Engineer
Shawbrook —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
8d
Workplace Host
Mitie —Glasgow
- Microsoft Powerpoint
- Computer literacy
- Business development
Business Support Coordinator
Solvd. —Glasgow
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- English
- Employee assistance programme
Quick apply
1d
Service Delivery Manager (Scotland)
North —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Employee assistance programme
Guest Services Manager
Sandman Hotel Group —Glasgow
- Full-time
- Computer literacy
- Microsoft Office
- Hotel
- Flexible schedule
- Referral programme
1d
Assistant Reception Manager
The Ivy Buchanan Street Glasgow —Glasgow
- Full-time
- Management
- English
- Front desk
- Employee discount
Quick apply
Account Manager
Ocean Technologies Group —Glasgow
- Remote
- Marketing
- Public speaking
- Master's degree
Hotel - Duty Manager
Premier Inn —East Kilbride
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Front Office Receptionist
Advertise It —Hamilton
- Full-time
- Remote
- Spanish
- Google Suite
- Microsoft Outlook
- Annual leave
Quick apply
International Settlements Team Lead
Broadridge —Glasgow
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
Specialist 1 COMAH
Scottish Environment Protection Agency —Holytown
- £59,118 - £65,311 a year
- Full-time
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Employee discount
Managed Services - Delivery Manager
HSO Group B.V. —Glasgow
- DevOps
- Continuous improvement
- Organisational skills
Quick apply

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

desk manager jobs in dumbarton, wdu

Service Desk Team Leader - Glasgow Head Office

Sales Development Manager - Desk Based, Based anywhere in the UK

Night Auditor

Technical Support Manager

Mobile Merchandiser/Service Operator - Glasgow

Governance Support Manager

Front Office Manager

Business Development Manager

Service Desk Engineer

Workplace Host

Business Support Coordinator

Service Delivery Manager (Scotland)

Guest Services Manager

Assistant Reception Manager

Account Manager

Hotel - Duty Manager

Front Office Receptionist

International Settlements Team Lead

Specialist 1 COMAH

Managed Services - Delivery Manager

I want to receive the latest job alerts for desk manager in dumbarton, wdu

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