Inbound customer service representative Work, Jobs in Dumbarton, Wdu (with Salaries)

Customer Service Representative
Opos Limited —Dumbarton
- From £27,300 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Annual leave
Quick apply
Customer Service Representative Lloyds Banking Group Disputes
Teleperformance —Glasgow
- £27,081.60 a year
- Full-time
- Customer service
- English
- Financial services
- Annual leave
- Employee discount
Customer Service Representative - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Customer service
- Work from home
- Employee discount
Customer Service Advisor
Olleco —Coatbridge
- £27,497.60 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Representative
Tesco Insurance —Glasgow
- £25,200 - £26,000 a year
- Full-time
- Hospitality
- Communication skills
- Employee discount
- Gym membership
11d
Digital Customer Support Apprentice
QA Apprenticeships —Bishopton
- £19,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Free parking
- Gym membership
11d

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Customer Service Representative Lloyds Banking Group Disputes
Teleperformance —Glasgow
Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact. Ability to react fast when the day gets busy and handle a…
£27,081.60 a year

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Customer Service Representative

Opos Limited -
Dumbarton

Quick apply

Job details

Permanent | Full-time
From £27,300 a year

Benefits

Free parking
Casual dress
Additional leave
Annual leave
Company pension
Transport links
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
English
A Level

Full job description

Our next available start date is 27th July 2026 If this works for you, we encourage you to apply!

More about Opos as a company:

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

At Opos, how we work is as important as the job we do. Our values are at the heart of who we are, and its no surprise to us that Fun is one of these core values (defined by our teams). We love that our teams enjoy work, support one another and that our workplace is friendly and inclusive. Our leaders lead by example so you can expect to feel supported and encouraged working with us.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

We are looking for polite, outgoing and professional individuals who enjoy interacting with people. We will consider all backgrounds, if you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

Main criteria:

Hours: Our business currently operates between the hours of 9am and 7pm.
We are currently closed on at weekends.
Immediate start date available.
Based in Dumbarton

What will you get?

Yearly Salary starting at £27,300 (£14 per hour)
OTE of £31,500
Performance Bonus (paid monthly)
Home working can be discussed on a case to case basis
Structured career progression to move into a higher-level position
28 Days Paid Holiday with opportunity to earn additional leave based on tenure.
Paid Half Day for Birthday
Employee Of The Month Scheme
Refer a Friend Scheme
NEST pension scheme
In job qualifications
Internal Incentive programme (over and above bonus scheme)
Robust & structured training provided (5-week training programme)
Free car parking & local access to transport links

What are we looking for?

Personality is important – Listening & questioning skills, empathy, building rapport
Upbeat, enthusiastic and friendly people
Motivated to give excellent customer service
People who want to learn, grow & progress
Be confident using a computer and phone
Ability to work independently & also in a team
Previous experience is desired but is not essential for this role
Full Time

What will you do?

Successful candidates will be working in our recently refurbished office based in Dumbarton. You will be working on behalf of our clients to contact customers who have fallen into arrears to establish their situation, affordability & account resolution.

Key Responsibilities:

Inbound & outbound calls
Offering solutions and advice to deal with customers’ financial situation
Assessing a customer’s affordability
Identify & manage vulnerable customers
Taking payments and setting up payment plans
Negotiating the settlement of outstanding customer debt
Work towards performance and quality targets
Manage customer accounts on the computer whilst speaking on the phone

If you are interested in our position then please apply through the Indeed website.

Any questions please do not hesitate to contact us on 0141 428 3990

Job Types: Full-time, Permanent

Pay: From £27,300.00 per year

Benefits:

Casual dress
Company pension
On-site parking

Work Location: In person

Quick apply

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inbound customer service representative jobs in dumbarton, wdu

Customer Service Representative

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