support analyst Work, Jobs in dumbarton, wdu (with Salaries)

Insight Analyst
CalMac Ferries Limited —Gourock
- £54,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
14d
Laboratory Assistant
Edrington —Glasgow
- Up to £31 an hour
- Laboratory experience
- Communication skills
- Store discount
- Employee discount
10d
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Software Support Analyst
CGI —Glasgow
- Full-time
- Azure
- DevOps
- Communication skills
Quick apply
Support Analyst
GAP Group —Glasgow
- Full-time
- Organisational skills
- IT
- In-person
Hosting Analyst
Scottish Courts and Tribunals Service —Kilmarnock
- From £31,236 a year
- Full-time
- Customer service
- Windows
- IT
- Annual leave
- Employee discount
1d
Quality Analyst / Complaint Handler
Resolvecall —Paisley
- £25,021 a year
- 8 hour shift
- Customer service
- Continuous improvement
- In-person
- Annual leave
- Employee assistance programme
Quick apply
4d
Test Analyst
Systal Technology Solutions —Hamilton
- Full-time
- Analysis skills
- In-person
- Communication skills
3d
Property Valuation Controls Analyst
National Westminster Bank PLC —Greenock
- £36,296 - £51,240 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
2d
Business Analyst - Product Owner
CGI —Glasgow
- Full-time
- Agile
- Communication skills
Quick apply
Fleet Analyst
Aggreko —Dumbarton
- Full-time
- Microsoft Excel
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Quality Assurance Analyst
Shawbrook —Glasgow
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
1d
IFS Support Analyst - Finance
March —Glasgow
- £0.01 a year
- ERP systems
- Communication skills
Quick apply
9d
Service Analyst
Systal Technology Solutions —Glasgow
- Full-time
- Hybrid work
- Customer service
- In-person
FTC Pricing Analyst
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- No experience needed
- Bachelor's degree
1d
Applications Support Developer (PHP)
Fleet Alliance —Glasgow
- From £50,000 a year
- Oracle
- SQL
- JavaScript
- Gym membership
Quick apply
PMO Analyst - S4
Weir Group —Glasgow
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Agile
Public Health Programme Manager (PH Intelligence) B8A
NHS Scotland —Glasgow
- £65,125 - £70,303 a year
- Full-time
- Management
1d

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Insight Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£54,000 a year
14 days ago

Benefits

Company pension

Qualifications

Power BI
Microsoft Excel
Business analysis
SQL
Analysis skills
Predictive analytics
Marketing

Full job description

Salary

Circa £54,000

Contractual hours

37.5

Basis

Full time

Package

- Agile Working (minimum 2 days per week in office) - 37 days annual leave (pro-rata) - Staff travel pass for yourself, spouse/partner, and dependents - An industry outstanding pension

Date posted

04/05/2026

Job reference

REC000101481

Shape the future of customer experience across Scotland’s lifeline ferry services

At CalMac, our customers are at the heart of everything we do. We connect communities, support local economies, and deliver essential services across Scotland’s west coast. Now, we’re looking for a talented Insight Analyst to help us transform how we use data to deliver exceptional customer experiences and operational performance.

About the Role

As part of our Insight team, you’ll play a pivotal role in turning complex data into powerful, actionable insight. You’ll analyse customer behaviour, feedback, and operational performance to identify trends, uncover opportunities, and influence decisions at every level of the business.

From shaping strategy to improving day-to-day customer journeys, your insight will directly impact how we serve our communities.

What You’ll Be Doing

Turn data into insight - Analyse customer, transactional, and operational data to understand behaviours, sentiment, and performance trends.

Drive meaningful improvements - Undertake deep dives across the customer journey, identifying pain points and recommending targeted, measurable improvements.

Own performance reporting - Deliver clear, compelling KPI reporting on customer experience and operations, highlighting risks, trends, and opportunities.

Build powerful dashboards & tools - Develop and maintain dashboards, reports, and data products that enable self-serve insight across the business.

Collaborate and influence - Work cross-functionally with Customer Experience, Marketing, Operations, and Data teams to deliver better outcomes.

Tell the story behind the data - Translate complex analysis into engaging narratives and actionable recommendations for stakeholders and external partners.

Enhance CRM and campaigns - Support targeted campaigns through customer segmentation and post-campaign analysis, driving a true test-and-learn culture.

What We’re Looking For

Proven experience (3+ years) in insight, data, business analysis or similar roles
Strong analytical and problem-solving skills, with the ability to work with large and complex datasets
Proficiency in Excel and Power BI (experience with Dynamics 365 / Power Platform is an advantage)
Ability to communicate complex insights clearly and confidently to a variety of audiences
Experience in customer experience measurement, marketing analytics, or operational performance analysis
Working knowledge of SQL (or a willingness to learn)
A natural storyteller who can bring data to life and influence decisions

What Will Set You Apart

Curiosity about customer behaviour and what drives it
Passion for data-led decision making and continuous improvement
Critical thinking and a proactive, solutions-focused mindset
Strong collaboration skills and the ability to influence stakeholders
A commitment to sustainability and inclusive service design

Why Join CalMac?

Be part of a purpose-driven organisation that supports Scotland’s island communities
Influence real change in customer experience across a vital national service
Work in a collaborative, forward-thinking Insight team
Opportunities to develop advanced analytics skills including predictive modelling and segmentation
Help champion a data-driven culture across the business

Ready to make an impact?

If you’re passionate about transforming data into meaningful change and want your work to truly matter, we’d love to hear from you.

Apply now and help us deliver journeys that matter.

Apply Now

Refine Your Search

support analyst jobs in dumbarton, wdu

Insight Analyst

Laboratory Assistant

SAP Basis Application Support

Software Support Analyst

Support Analyst

Hosting Analyst

Quality Analyst / Complaint Handler

Test Analyst

Property Valuation Controls Analyst

Business Analyst - Product Owner

Fleet Analyst

Customer Service Advisor

Specialist Customer Care – Intermediary Mortgage Expert

Quality Assurance Analyst

IFS Support Analyst - Finance

Service Analyst

FTC Pricing Analyst

Applications Support Developer (PHP)

PMO Analyst - S4

Public Health Programme Manager (PH Intelligence) B8A

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