Bookkeepers Work, Jobs in Dumfries, Dgy (with Salaries)

Credit Controller - Fixed term maternity cover
JDP —Carlisle
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee discount
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Credit Controller - Fixed term maternity cover
JDP —Carlisle
Prioritise workload and contact customers to ensure cash collection meets monthly targets. Maintain and update customer credit limits, including obtaining…
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Credit Controller - Fixed term maternity cover

JDP -
Carlisle

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Job details

Full-time

Benefits

Company pension
Employee discount

Qualifications

Customer service call handling
Microsoft Excel
Inbound customer enquiry call handling
Credit note processing
Payment allocation
Internal department liaison
Outbound debtor call management
Accounts Receivable Credit Control
Account escalation for debt management
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Company Description

At JDP, we are the experts in civils drainage and water management. For over half a century we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be the one-stop shop for our customers. We continue to experience remarkable growth and stability, and this is thanks to our unwavering commitment to excellent customer service and robust business strategy. Following fantastic results in 2024 and a record breaking 2025 we continue to go from strength to strength. Our people are at the heart of our operations, and we pride ourselves on being a great company to work for. There has never been a better time to join us!

Job Description

JDP is seeking an experienced Credit Controller to join our established Finance team on a fixed-term maternity cover contract until 18 December 2026. Based at our Head Office in Longtown, Cumbria, this is an excellent opportunity to play a vital role in managing and supporting the company's credit control function.

About the Role

You will be responsible for managing your own ledger with an approximate value of £2 million, covering 750–1000 customers. This role requires excellent organisational skills, attention to detail, and the ability to work independently while meeting individual and team targets.

Key Responsibilities

Manage all aspects of credit control for your ledger
Prioritise workload and contact customers to ensure cash collection meets monthly targets
Accurately allocate all incoming payments to customer accounts
Communicate effectively with head office departments, branches nationwide & regional sales offices.
Handle incoming customer calls and resolve queries or escalate as needed
To resolve invoice queries and raise credit notes promptly
Make informed credit limit decisions and manage stop lists for overdue accounts
Troubleshoot recurring issues and implement solutions
Maintain and update customer credit limits, including obtaining higher limits for key customers through our credit insurance provider
Liaise with Solicitors on overdue debt
Follow company procedures to escalate potential bad debts

Qualifications

What We’re Looking For

Proven experience in credit control
Professional telephone manner and strong communication skills
High level of accuracy and attention to detail
Confident in using Excel spreadsheets
Knowledge of SAP Business One is advantageous but not essential
Good understanding of customer operations and best practices in customer service

Additional Information

Benefits

Enjoy working in a growing UK company, proudly owned by a global group.
Receive a competitive salary that reflects your skills and contributions
Contributory Pension Scheme
Staff Discounts

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Credit Controller - Fixed term maternity cover

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