Liaison Work, Jobs in Dumfries, Dgy (with Salaries)

Service Desk Co-ordinator (x2)
Cochran Services Ltd —Annan
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Bereavement leave
Quick apply
Sales Correspondent
Gates Corporation —Dumfries
- Customer service
- No degree
Finance and Funding Co-ordinator
Robert Burns Ellisland Trust (SCIO) —Dumfries
- £27,000 - £34,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- In-person
Quick apply
7d
Electrical Engineer
Gates Corporation —Dumfries
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Service Desk Co-ordinator (x2)

Cochran Services Ltd
Annan

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Job Summary

We’re seeking two organised and customer‑focused Service Desk Co‑ordinators to support our Service team and help deliver exceptional customer service. Acting as a central point of contact for both internal and external customers, you’ll play a key role in managing service requests, co‑ordinating engineers and maintaining accurate service records. Reporting to the Customer Services Manager, this role is ideal for someone who thrives in a fast‑paced helpdesk environment and can balance competing priorities while maintaining a high standard of accuracy and professionalism.

Both positions can be based at our Newbie Head Office, or remotely.

Pattern: Mon-Thurs 8am-4:30pm, Fri 8am-1pm.

Hours: full-time, 37 hours per week

Responsibilities

Taking and liaising customers service requests via current software package
Ensure all data in the Customer Relationship Management system (CRM) are up to date and accurate
Manage Service Inspection (SI) contracts from estimate, planning and scheduling of new and current business
Booking in work for service engineers ensuring their time is fully utilised and in line with any customer service level agreements
Planning, co-ordinating and allocating resources to ensure all SI service contract visits are undertaken as per the agreed contract schedule in liaison with the client.
Liasing with internal and external customers
Ensure all invoicing is completed in a timely manner
Checking job reports to ensure any further identified or required work is actioned or passed to the relevant internal contract for quotation or follow up.
Liasing with service engineers, and internal customers to align job records
General administration duties, which include but are not limited to, arranging car hire, booking accommodation, submitting expenses, consolidating overtime and timesheets.

Skills

This key position requires the ability to work under pressure whilst retaining and ability to stay focussed and able to prioritise workload.
A high level of organisational skills will be required
Ability to deal with challenging customer service situations, and a high level of assertiveness
Good understanding of geographical locations, and associated travel time.
Familiar with IT systems, such as Microsoft Office.
Excellent communication skills
Ability to prioritise workload.
Accurate attention to detail.

Pay: £28,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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liaison jobs in dumfries, dgy

Service Desk Co-ordinator (x2)

Sales Correspondent

Finance and Funding Co-ordinator

Electrical Engineer

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