1st line support Work, Jobs in Dummer, Ham (with Salaries)

Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
14d
1st Line Support Analyst
FluidOne —Camberley
- £25,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
Service Delivery Engineer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
4d
1st Line Engineer - Yateley
Arc —Yateley
- Azure
- Customer service
- Windows
IT Support Technician
OneTouchServices —Bagshot
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
Administrator
Mears Group —Basingstoke
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
1st Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
Community Information Officer
Surrey County Council —Guildford
- £21,181 - £34,660 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
Adult Learning Tutors - Surreywide
Surrey County Council —Guildford
- £25.42 - £29.59 an hour
- Part-time
- Spanish
- English
- Microsoft Office
- Annual leave
- Language training provided
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
- £29,501 a year
- Full-time
- Customer service
- IT
- Annual leave
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
4d
Graduate Teaching Assistant in Computer Science
University of Reading —Reading
- £36,636 a year
- Part-time
- Doctoral degree
- Computer Science
- No experience needed
14d
Administrator
Greenshaw Learning Trust —Newbury
- £16,278 - £25,583 a year
- Part-time
- Administrative experience
- IT
- School
- Employee assistance programme
- Employee discount
4d
Funeral Service Operative - Flexible Hours
Funeral Partners —Godalming
- £13.91 - £14.56 an hour
- Part-time
- Annual leave
- Flexible schedule
7d
Houseparent (Daytime)
Peter Symonds College —Winchester
- £15,062 - £28,634 a year
- Organisational skills
8d
Mainframe Data Center Engineer
Visa Europe Limited —Basingstoke
- Computer networking
IT Field Engineer - Berkshire
T-Tech —Newbury
- £30,000 - £38,000 a year
- Full-time
- Azure
- Communication skills
Quick apply
1d
HR Advisor
PBS4 —Nursling
- £32,000 - £34,000 a year
- Hybrid work
- English
- Travel
- Human resources
- Paid training
- Annual leave
Quick apply
11d

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Infrastructure Technician

Fujitsu -
Basingstoke

Apply Now

Job details

Full-time
14 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

BMC Remedy
Customer service
DNS
ServiceNow
Linux
Communication skills

Full job description

Infrastructure Technician

Location: Basingstoke (On-site), Shift based role.

As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment.

This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers.

As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function.

Your role will involve:

Acting as the first point of contact for IT support queries via phone, email, or ticketing system
Performing daily health checks and proactive infrastructure monitoring
Logging, prioritising, and resolving incidents and service requests in line with SLAs
Troubleshooting issues across a Linux environment
Managing user accounts, passwords, and permissions
Escalating complex or high-impact issues to 3rd Line or specialist support teams
Providing clear communication and excellent customer service to end users
Maintaining accurate records and documentation within the IT Service Management tool
Contributing to process improvement and knowledge sharing across the team

Your transferable skills and experience:

Previous experience in a 1st Line / Service Desk / Helpdesk support role
Strong communication and customer service skills, both written and verbal
Working knowledge of Linux or Windows environments
Familiarity with ITSM or ticketing tools (e.g., ServiceNow, Remedy)
A proactive, problem-solving mindset with strong attention to detail

You must be willing and eligible to undergo security clearance for this position

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in providing excellent customer service, problem-solving, and supporting users in a technical environment, this could be the next opportunity for you.

Expected working

This is a 24/7 shift-based role operating on a rolling 4-on / 4-off shift pattern, alternating between day and night shifts. Shifts are 10.5 hours in duration, averaging 37 hours per week. Start times may vary based on operational requirements and will rotate as directed by the shift manager.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

Work Your Way is our approach to flexible working – this is available from day 1 of joining

Recruitment process

The recruitment process consists of a one stage of interview

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

#LifeAtFujitsu

#DNS

Apply Now

Refine Your Search

1st line support jobs in dummer, ham

Infrastructure Technician

1st Line Support Analyst

Service Delivery Engineer

1st Line Engineer - Yateley

IT Support Technician

Administrator

1st Line Engineer

Community Information Officer

1st/2nd Line IT Support Engineer - Farnborough

Adult Learning Tutors - Surreywide

IT Support Technician (SETSU) (SEROCU)

2nd Line Support Analyst

3rd Line IT Support Engineer

Graduate Teaching Assistant in Computer Science

Administrator

Funeral Service Operative - Flexible Hours

Houseparent (Daytime)

Mainframe Data Center Engineer

IT Field Engineer - Berkshire

HR Advisor

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