Client services occupations Work, Jobs in Dundee, Dnd (with Salaries)

Customer Service Representative - Repairs
Renishaw —Dundee
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- CRM software
- ERP systems
- Annual leave
- Employee assistance programme
Customer Service Administrator
Johnsons Workwear Ltd —Perth
- £24,952.75 a year
- Temporary
- Health & wellbeing programme
Quick apply
11d
Field Service Coordinator
Renishaw —Dundee
- £55,000 - £65,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Key Account Advisor
Castle Water Ltd —Blairgowrie
- £24,349 - £25,500 a year
- Weekend availability
- Hybrid work
- CRM software
- Computer literacy
- Data analysis skills
- Life insurance
- Sick pay
Quick apply
Customer Service Advisor - Dealer Services
Velux Residential —Fife
- Full-time
- Continuous improvement
Customer Liaison Officer
AC Whyte —Dundee
- Full-time
- Writing skills
- Leadership
- Free parking
- Referral programme
Quick apply

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client services occupations jobs near dundee, dnd

Customer Service Representative - Repairs

Renishaw -
Dundee

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Job details

Full-time
£50,000 - £55,000 a year

Benefits

Annual leave
Employee assistance programme
Life insurance

Qualifications

Live chat
Microsoft Word
CRM software
Upselling
ERP systems
ERP software
Microsoft Office Suite
Complaint handling
Customer interaction
Communication skills
Supply chain customer service

Full job description

Job Description

Renishaw is an innovative engineering company with a proud history of delivering measurement, calibration and precision manufacturing solutions to some of the most complex engineering processes in the world. Since our inception over half a century ago we have grown a global presence with over 70 offices in 39 countries across Europe, Asia Pacific and the Americas and employ a workforce of over 5000 people.

The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. This is primarily an onsite position located at our West Dundee, IL office.

Process orders and quotes for material or service received via fax, mail, email telephone, web chat, or personal requests for customers or Renishaw Sales Managers paying special attention to accuracy and detail
Directs and expedites orders for customer requirements
Confer with customers to provide information about products and services. This may include technical details, pricing, shipping information, anticipated delays and any additional information needed by customer
Follow up on orders to ensure delivery to specified dates
Coordinates product returns and customer complaints
Interfaces with all internal and external customers
Escalates issues to higher authorities
Excellent attention to accuracy and detail
Excellent verbal, written communication and interpersonal skills
Ability to multitask, prioritize and manage time effectively
Ability to build rapport with prospective customers/ customers
Interest in manufacturing technology and application
Accepts responsibility for quality of work
Identifies upsell and cross sell opportunities and takes appropriate action when required
Flexibility and adaptability
Ability and willingness to learn and progress
Any other duties as required

Education and Experience: Minimum

High school diploma
3 – 5 years of customer service experience
Proficient with Microsoft office applications especially Outlook, Word and Excel

Education and Experience: Preferred

Export logistics knowledge
Interest in manufacturing technology
Experience with customer relationship management (CRM) systems

Experience with enterprise Resource Planning software applications especially operations (ERP)
Prior experience working with technical products in a sale or purchasing environment

Compensation Range-Non-exempt, hourly role (Annual estimate)

$50,000 to $55,000(depending on experience level)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

Benefits

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type:

Regular

Time Type:

Full time

Requisition Number:

R9645 Customer Service Representative - Repairs (Open)

Reasonable Accommodation:

If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at [email protected].

Apply Now

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client services occupations jobs in dundee, dnd

Customer Service Representative - Repairs

Customer Service Administrator

Field Service Coordinator

Key Account Advisor

Customer Service Advisor - Dealer Services

Customer Liaison Officer

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