We're looking for an adaptable and confident Customer Service Advisor to advise and support our customers. Working on both inbound and outgoing calls, you'll be finding solutions for our customers and helping them receive the best deals possible. You'll also provide support for other internal teams, ensuring a consistent and effective service at all times.
About Bestway
Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.
Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.
Responsibilities:
- Making outgoing calls from an assigned call board along with taking inbound calls
- Upselling products to Customers
- Outbound calls to let customers know about promotions
- Inputting emailed orders from customers and contract Groups for the whole of the UK
- Learning monthly and weekly promotions and informing our customers and helping them receive the best deals possible
- Effectively and promptly dealing with customer issues or complaints whilst adhering to operational processes
- Communicating with other depots throughout the UK to ensure customers are receiving the best care possible
- Working alongside the Territory Sales Managers assigned to each Depot
- Placing Uplift lines in the system for customer returns
The Ideal Candidate:
- Confident in communicating both verbally and in written format
- Great listening skills
- Empathy to go the extra mile for customers on each and every call
- Previous TeleSales/Customer Service experience is beneficial, but not essential
- Excellent problem-solving abilities
- Adaptable and resilient
- Ability to stay calm under pressure
We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.
If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.
